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Posts posted by jeb1

  1. I tried to open Open Office - says Super Shield prevented it from opening - never happened before.


    Tried to open PC Matic - sat for a very long time with that "60 sec" message.  Tried several times and then just let it run.  It finally came up but just  sits there with the shields cycling. 


    Tried to log on to PC Matic site but couldn't remember password - it is on an Open Office file WHICH PC Matic is blocking!


    Came here and finally was able to get on.


    Not a happy camper. - JB

  2. Update - found a UT clip on how to change the screen cable - popped the trim off, found a short where cable goes through hinge, moved it around a little and now have short and blank screen in only one place.  Will order cable and change out.


    Again, tks for the help. - jb

  3. Tks for the reply - appreciate it.


    That was my suspicion - the pixel thing that happen a couple of months back didn't make sense but everything else seemed to point in that direction.


    Is this something I can check/replace?  Are there any directions anywhere I could follow to do so?


    Again, tks - jb

  4. Upon starting my Acer Nitro VN7-571G-719D with NVIDIA GTX 950M I would get colored pixels while booting.  I assumed this was a video card problem.


    Then the screen started to flash on and off.  If I moved the screen a little this would stop and everything worked as advertised.  This has progressed to the point to where the screen will now flash on and off and sometimes go blank - moving the screen sometimes works but at other times I have to re-boot.  Also, sometimes moving the laptop slightly makes the screen flash.  I now assume I have a short going to the screen.


    Is this something I can troubleshoot and fix?


    Tks for the help - jb 

  5. I went on line wanting to buy PCMatic.  I  want to ask the question, "Do I delete my BitDefender before I download and install PCMatic, do it after, what?


    I found no way to ask that question - there is no phone number to call - - I really don't like that - - and it kept asking me to sign in to send an email.  I tried to sign in but it would not accept my password.  So clicked on change password, did so but still would not let me sign in.  So tried to register - wouldn't let me do that either.  So I sent a "suggestion" - waiting on a reply.


    All in all, not the customer support one would like to see.


    Tks for listening - jb

  6. Tks Tx - I knew that PCMatic had a lot of good things overall for a computer but was not sure that it handled antivirus.  BD has been rated at or near the top for a long time for antivirus and I have used it for years.


  7. I have used Bitdefender for years and it is coming up to be renewed.  I know next to nothing of PC Pitstop - is it a replacement to antivirus or something else?  Would you recommend it over Bitdefender or as an added program with it?


    Any other suggestions would be appreciated. - jb

  8. Tx, appreciate the advice.  Am thinking of how to get the most bang for the buck and having done some searches online I am leaning to possible a 2 in 1 - that seems to give the advantage of a tablet and a laptop.  Looking at the Acer - https://www.amazon.com/dp/B077TCVT7Q/?tag=pm3-2in1-20  My thinking is that this gives one the flexibility to expand beyond the  limitations of a tablet in the future.


    In looking at Chrome based machines I do have some issues , however.  If I read it right, win based programs must be ran through apps - if an app is available.  This, of course, takes thousands of programs out of the picture.  If the reasoning is to expand out of the tablet arena in the future, would it not be better to go Win instead of Chrome?


    It seems that one of the advantages of the 2 in 1 is that the screen can be detached from the keyboard but I am not sure that the Acer above can do this.


    Ah, so much info, so little brain.  :)


    Again, tks for the help. - jim

  9. Been online looking at info on Chromebooks.  The prices are all over the place - from a little over $100.00 to $999.00 which is way over the Acer laptop.  In my post above I pointed out what he does at present - it seems that with a full laptop it opens up a lot more that could be done.


    So much info.  :(


    Take care - jim

  10. Tks for the reply - at present he spends a lot of time either playing a video game or watching others play one. (That I don't understand but, hey, what do I know.  :)  He also video chats with some people. 


    I have been using computers since we used a soldering iron to build them but still don't consider myself an expert by any means - was a lot closer to being one many years ago.  :)  And these new notepads, Chromebooks, etc are something I know nothing about.  At present, he has a "tablet" of some kind - as I understand it, that is basically a cellphone with a larger screen.


    Is there something between a Chromebook type and a full laptop? 


    I am up looking at the Chromebook now - it seems it will do most of what a laptop does but I assume without all the power of a good laptop.


    Again, tks for the info - jim



  11. On 5/6/2019 at 12:41 AM, Tomk_ said:

    More info could result in better responses.

    All we know is you have an XP laptop that isn't finding your wifi signal.

    Maybe you could tell us brand and model of the lappy?

    Apparently you used an ATT Velocity USB stick to access the internet before.  I believe that is a cellular modem... rather than a wifi radio.  Does your lappy even have wifi?

    TomK_ the computer is a ProStar from about 2002.  ProStar built laptops for the military at the time and this one weights a ton but one can drop it from a rooftop and it will keep on ticking.  I don't think it has a modem in it so that is the problem.  And, yes, the ATT stick I was using was a cellular device.


    I am just going to ditch the idea of trying to use this old  laptop.


    My present laptop is a very high end Acer laptop - at least it was about 2 yrs ago when I bought it.  :)  I have had several Acer's over the years and all have been outstanding without a single problem.  I would like to get my 23 yr old grandson, who has ADHD and a couple of other problems, a new laptop.  With all his problems he is very smart and computer illiterate.  I am thinking maybe this one - https://www.newegg.com/Product/ComboDealDetails?ItemList=Combo.3909370.  What do you think?


    And tks for the input - jim

  12. He said it was because I had posted in other place.  The reason I did so was because I did not receive any replies to the other one.  My thread was as follows -


    "I have tried everything I can think of but my old laptop running XP does not find my wireless router - or any of the others that show up when I do the same with Win 10.  The last time I used this laptop I used one of the ATT flash drive like things that plugged into the laptop.   Any suggestions?"


    As mentioned,  I have gone through everything possible to solve the problem but nothing get the computer to recognize my or other internet connections around me as does my Win 10 computer.  They just don't show up as they do on my Win 10.


    Unless someone has suggestions I now ask this - if I install a later Win - 10 or something else - will this solve my problem?  And if so,  considering cost, etc., what Win would you suggest?  Although the laptop is old it still works fine - except for the wireless internet problem.

  13. I posted this under the internet topics - maybe should have posted here?


    I have tried everything I can think of but my old laptop running XP does not find my wireless router - or any of the others in the neighborhood that show up when I do the same with Win 10.  The last time I used this laptop I used one of the ATT flash drive like things that plugged into the laptop.


     Any suggestions?

  14. Juliet, here is the Malwarebytes log -



    -Log Details-
    Scan Date: 11/2/18
    Scan Time: 1:29 PM
    Log File: e5a4d864-dec4-11e8-a2f6-3065ec6fac43.json

    -Software Information-
    Components Version: 1.0.463
    Update Package Version: 1.0.7659
    License: Trial

    -System Information-
    OS: Windows 10 (Build 17134.345)
    CPU: x64
    File System: NTFS
    User: JIM\jbrow_000

    -Scan Summary-
    Scan Type: Threat Scan
    Scan Initiated By: Manual
    Result: Completed
    Objects Scanned: 333922
    Threats Detected: 24
    Threats Quarantined: 24
    Time Elapsed: 4 min, 46 sec

    -Scan Options-
    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Disabled
    Heuristics: Enabled
    PUP: Detect
    PUM: Detect

    -Scan Details-
    Process: 0
    (No malicious items detected)

    Module: 0
    (No malicious items detected)

    Registry Key: 3
    PUP.Optional.AuslogicsBoostSpeed, HKLM\SOFTWARE\WOW6432NODE\AUSLOGICS\stub_installer_boost-speed, Quarantined, [3596], [464145],1.0.7659
    PUP.Optional.AuslogicsBoostSpeed, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{BE89B230-A28D-4E6A-8ADC-652740A92353}, Quarantined, [3596], [383082],1.0.7659
    PUP.Optional.AuslogicsBoostSpeed, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\AUSLOGICS\BoostSpeed, Quarantined, [3596], [383076],1.0.7659

    Registry Value: 3
    PUP.Optional.AuslogicsBoostSpeed, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{BE89B230-A28D-4E6A-8ADC-652740A92353}|PATH, Quarantined, [3596], [383082],1.0.7659
    PUP.Optional.Amazon1Button.AppFlsh, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINDOWS|APPINIT_DLLS, Quarantined, [2755], [-1],0.0.0

    Registry Data: 0
    (No malicious items detected)

    Data Stream: 0
    (No malicious items detected)

    Folder: 5
    PUP.Optional.Amazon1Button.AppFlsh, C:\PROGRAM FILES (X86)\AMAZON\AMAZON1BUTTONAPP, Quarantined, [2755], [464595],1.0.7659
    PUP.Optional.AdvertisingExt, C:\USERS\JBROW_000\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\65JEQECV.DEFAULT\BROWSER-EXTENSION-DATA\{D6F11F95-A27B-47CD-BBCF-A9B5F2DD2A36}, Quarantined, [1714], [524756],1.0.7659
    PUP.Optional.PolarityTech.Generic, C:\USERS\JBROW_000\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\65JEQECV.DEFAULT\BROWSER-EXTENSION-DATA\[email protected], Quarantined, [1709], [508613],1.0.7659
    PUP.Optional.PolarityTech.Generic, C:\USERS\JBROW_000\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\65JEQECV.DEFAULT\BROWSER-EXTENSION-DATA\[email protected], Quarantined, [1709], [508613],1.0.7659

    File: 13
    PUP.Optional.PolarityTech.Generic, C:\USERS\JBROW_000\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\65JEQECV.DEFAULT\EXTENSIONS\[email protected], Quarantined, [1709], [508623],1.0.7659
    PUP.Optional.AdvertisingExt, C:\USERS\JBROW_000\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\65JEQECV.DEFAULT\EXTENSIONS\{D6F11F95-A27B-47CD-BBCF-A9B5F2DD2A36}.XPI, Quarantined, [1714], [524769],1.0.7659
    PUP.Optional.Amazon1Button.AppFlsh, C:\Program Files (x86)\Amazon\Amazon1ButtonApp\Amazon1ButtonTaskbarApp.exe, Quarantined, [2755], [464595],1.0.7659
    PUP.Optional.Amazon1Button.AppFlsh, C:\Program Files (x86)\Amazon\Amazon1ButtonApp\Amazon1ButtonUpdater.exe, Quarantined, [2755], [464595],1.0.7659
    PUP.Optional.Amazon1Button.AppFlsh, C:\Program Files (x86)\Amazon\Amazon1ButtonApp\AmazonAppIE.dll, Quarantined, [2755], [464595],1.0.7659
    PUP.Optional.Amazon1Button.AppFlsh, C:\Program Files (x86)\Amazon\Amazon1ButtonApp\InstallAction.exe, Quarantined, [2755], [464595],1.0.7659
    PUP.Optional.Amazon1Button.AppFlsh, C:\PROGRAMDATA\Microsoft\Windows\Start Menu\Programs\Amazon.lnk, Quarantined, [2755], [464595],1.0.7659
    PUP.Optional.SearchEncrypt, C:\Users\jbrow_000\AppData\Roaming\Mozilla\Firefox\Profiles\65jeqecv.default\browser-extension-data\@search-encrypt\storage.js, Quarantined, [1698], [506346],1.0.7659
    PUP.Optional.AdvertisingExt, C:\Users\jbrow_000\AppData\Roaming\Mozilla\Firefox\Profiles\65jeqecv.default\browser-extension-data\{d6f11f95-a27b-47cd-bbcf-a9b5f2dd2a36}\storage.js, Quarantined, [1714], [524756],1.0.7659
    PUP.Optional.Spigot.Generic, C:\USERS\JBROW_000\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\65JEQECV.DEFAULT\PREFS.JS, Replaced, [223], [361538],1.0.7659
    Rootkit.Fileless.MTGen, C:\USERS\JBROW_000\APPDATA\LOCAL\CC223\632DE.BAT, Delete-on-Reboot, [6414], [327457],1.0.7659
    PUP.Optional.PolarityTech.Generic, C:\USERS\JBROW_000\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\65JEQECV.DEFAULT\BROWSER-EXTENSION-DATA\[email protected]\STORAGE.JS, Quarantined, [1709], [508613],1.0.7659
    PUP.Optional.PolarityTech.Generic, C:\USERS\JBROW_000\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\65JEQECV.DEFAULT\BROWSER-EXTENSION-DATA\[email protected]\STORAGE.JS, Quarantined, [1709], [508613],1.0.7659

    Physical Sector: 0
    (No malicious items detected)

    WMI: 0
    (No malicious items detected)



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