Hi all! I am having a major issue with Vista Home Premium 32 bit not recognizing me as the Admin to update Bios after installing new NVIDIA driver due to screen turning white w/ broken black lines.
Before you offer help (which I beg of you & would very, very much appreciate) I should explain further. I am aware of the security settings with Vista that requires you go into the system and disable the UAC and Run As Admin and actually log in as "THE" Admin. I am not attempting to update while logged in my own account that is set as the admin, I am actually logging in as THE Admin. SO - according to HP, that is all that needs to be done to allow the Bios to be updated. WRONG - my computer (hp dv9720us) will not recognize me as the admin no matter what I do!!
The origin of the issue or what brought me to this point is the following:
As I was working on my computer as I always do, all of the sudden, my screen went black then immediately to a white screen w/ diagonal, broken black lines across it. It would not respond to any attempt of getting it back other than disconnecting the PS & releasing the battery, then rebooting. It then rebooted as usual only to give me a black screen with my desktop icons showing - no desktop background anymore. It then allowed me to access the internet, but only for about 5-10 mins then it happened all over again and again ....... and again.
Let me add that I had NOT made any changes to the system at all prior to this - no updates, no new software - nothing.
I got on live chat w/ HP. They had me download the updated NVIDIA driver and I was to then update Bios. Downloading the driver seemed to work, although the Bios still needed to be updated. After a couple of hours googling & learning how to manipulate Vista into offering up the actual ADMIN account that I could log into to update Bios, it still keeps telling me I am not logged in or running as Admin - BUT I AM!! I returned to HP Live Chat. They confirmed I was in the actual Admin account and it should be working & allowing me to update Bios. They finally said if the driver update seemed to fix the problem, I should be fine. I know this is not true. I know that Bios has to be updated or problems will surely follow soon enough.
Well - as it turns out, my screen is still doing the whole white screen/black lines thing - just after allowing me to be on the comp. for much longer than 5-10 mins now. I can go for a few hrs and then all the sudden - there it goes again. I don't know if this is simply b/c of the Bios not being updated or if my problem is worse than I anticipated.
With all this said, I really am most interested in figuring out this "not being logged in as admin" thing. Anyone else ever run into this issue?
Some info possibly needed - ? - hp dv 9720 us / Windows Vista Home Premium 32 bit / AMD Turion x2 / 160gb HD / 3gb RAM / IE 7, Firefox, Google Chrome / NVIDIA / Current Net Bios Version F.27
Also - just did the full scan/test on pcpitstop last night & only had 2 errors. Now, just ran it again and have 7 errors or needs for concern. Note: I will be correcting those immediately.
Thanks so much for any help!!