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About JandNL

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  • System Specifications:
    Sony VAIO with WinXP SP3
  • TechExpress Link:
  1. We do not have that program installed. We use Kaspersky Internet Security, and we have a good handful of other programs installed. There is no indication Kaspersky is blocking ActiveX anymore--we told it that PC Pitstop is trusted. What else might cause these problems?
  2. Thanks for the welcome! As you pointed out, we are new to the Pit. Where is the helpdesk, and how do we locate the information on PC Matic once we get there? Thanks for the help--we appreciate it!
  3. We have two major questions about PC Matic. 1. We would like to at least test PC Matic, but it never completes; we get a message when we open it to install ActiveX, and then it runs through and including the Internet test and delivers this message: "We're sorry. An error occurred processing the page you requested.//Details of this error are being sent to our staff for analysis. We apologize for the inconvenience. (1)/Many problems in testing can be resolved by visiting our troubleshooting page./If you have questions, please visit our support forums at http://support.pcpitstop.com." After we close the message window, the program says "PC Matic is loading" and never completes. We clicked the troubleshooting page link and could not determine the cause of our problem. Can you help? 2. We already have several of PC Matic's components. Is there any way to apply the cost of those programs to reduce the cost of PC Matic? We were not aware of PC Matic when we purchased the other programs, and it may not have been available at the time we bought them, either.
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