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About madeline

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  1. Success!!!!! After about 9 tries I was able to get around the hacker to download the Vista Re-Installation dvd. Thought I would post how I did it in case someone else has a problem. I followed the directions of powering up the system and then inserting the dvd a number of times, I could hear it cycling but the system wasn't recognizing anything in the drive. So then I did it the other way of having the dvd in the drive and then powering up, still not recognized. Activated the Microsoft Security you gave me again and went online to see if there was another way to do this. Went to
  2. Thank you so very much for everything Jacee. Truly appreciate it
  3. Jacee thank you for all your help, and Tom too. I'm curious, does it mean someone else has control of her system? By doing the new OS install would it then be safe to use? Those are my last questions, you have been very patient and it is appreciated greatly.
  4. Nothing, I go to command prompt and the window pops up C:\Windows\system32> and then I add the cmd.exe It then repeats the C:\Windows prompt
  5. Microsoft Security finished the scan and nothing was found! Very happy about that. I enabled the Firewall as well.
  6. Ok, got the MCPR to download finally. Of the items you asked me to check oof there were about 5 of them. The system re-booted and then when it came back on there is now an icon on desktop for McAfee Virtual Technician that wasn't there before. Am running the Microsoft Security Scan now and will turn on firewall and post back (using another computer to add this reply).
  7. disabled windows defender and tried again, no luck. Cannot download MCPR
  8. Still not working, I had to reboot for the changes to take place and completely remove McAfee. I do get a pop up window from Windows Defender though, could this be stopping the download from the MCPR link? Internet Explorer is blocking the download, that's the box that pops up now.
  9. Jacee, when I try to download the MCPR tool I get an all white page that says: protectedmodeoff The address bar reads: about:protectedmodeoff I'm sorta stuck.
  10. Combofix.txt New HJT log taken after the above scan has run: ComboFix 10-03-14.04 - doloresf 03/14/2010 22:20:53.1.2 - x86 Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.2046.997 [GMT -5:00] Running from: c:\users\doloresf\Desktop\ComboFix.exe AV: McAfee VirusScan *On-access scanning disabled* (Outdated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83} FW: McAfee Personal Firewall *disabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8} SP: McAfee VirusScan *disabled* (Outdated) {C78B3C70-4777-4742-BB91-9D615CC575E6} SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9
  11. Yes they are correct.
  12. UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT DDS (Ver_09-12-01.01) Microsoft® Windows Vista™ Home Premium Boot Device: \Device\HarddiskVolume3 Install Date: 8/17/2007 4:17:01 PM System Uptime: 3/14/2010 7:45:59 PM (2 hours ago) Motherboard: Dell Inc. | | 0UW306 Processor: Intel® Core2 Duo CPU T5250 @ 1.50GHz | Microprocessor | 1500/166mhz ==== Disk Partitions ========================= C: is FIXED (NTFS) - 136 GiB total, 109.76 GiB free. D: is FIXED (NTFS) - 10 GiB total, 5.716 GiB free. E: is CDROM (
  13. I'm here and ready to go! Thanks Jacee and Tom.
  14. Yes, but only to come to pcpitstop.com Something from pcpitstop just popped up but I closed the box.
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