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Everything posted by Jo-Ann

  1. Thank you both I followed the link above that Juliet posted and I just followed all instruction to the T and all better. Back to normal. W Defender finally updated and did the scan and said I was normal I can't thank you enough..... this prob has been going on for some time now. Finally with you help all gone. THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU JoAnn
  2. still will not update I followed a few suggestion I got from windows this is the message I got: WARNING: could not delete Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\d2a43d25-c26c-4e9d-8784-2f51494a8ed8 service registry key 0x80070002 2017-01-17 18:18:25:277 1008 aec Agent WARNING: Failed to delete service from the backup store, error = 0x80070002
  3. yes I do ...... Frontier Secure I pay for this one it is not a free one.
  4. for some time I have not been able to complete a windows defender update.,, I am getting the error 0X80070652 I have no idea what this is., can you please help me ? I run windows 7 on this computer I am having trouble with. JoAnn
  5. you were correct again. It was Exterminate.... I purchased it from PC Pitstop Thank you so very very much... I knew I would get the correct answer. I just ran it again it found very very low grade things I just got rid of them too. Thank you Jo Ann
  6. Guess What? I got it off really......... I got it off....... I had spybot, adaware and windows defenders and thought I was in good shape well I guess I wasn't....... I went and scanned my computer with Exterminater 2 the free version, it found the mapcmd.exe file and said it was only a trace left behind. In order to get rid of it I had to purchase the Exterminater 2 but that was just fine. It found the problem and got rid of it.....also I can use the same version on my other 2 computers it says I can use it on up to 5 computers. I don't care I am very very happy that it is gone. I
  7. Is Speedy PC any good to try???? I typed in Microsoft defender and that's what came up Speedy PC
  8. this still did not work...... however I have no idea where to begin nor where to end with this last string of directions. I have been affraid to put more in not knowing where to do that..... after the first set of on error resume.... do I copy and paste everything the next time of what. however on the sest top there is a windows system 32 black box..... it says C:usersJoAppDatalocaltemp is present mapcmdrun.exe is present press any key to continue I did that and nothing happens that I know of I don't see anything different. I now have 3 boxes on my desktop
  9. This is what I got a box Wndows Script Host Script: C:UsersJoDesktopPgmAssoc.vbs Line: 5 Char: 1 Error: Type mismatch: 'FixExt' Code 800A000D Source: Microsoft VBScript runtime error is this the error message I should have gotten? If so where do I put the data you said to follow? I have no idea where to end and begin with you above strings ? nor do I know where to put them ? Are they all one ?? What do I put "on error resume" ??????? I am just confused with this last message. I got everything up to this one. I ended on the first resume.
  10. nope didn't work either..... I just want this thing gone off my desktop. I can click the run and it turns off ....but a booting up it comes right back. I did everything you said..... I did not get the "press anh key) prompt appear the command prompt window. what I got was what program do you want this to run in.... I am feeling crazy and dumb for not being able to delete this thing for good... However the file does show on my desktop like you said.
  11. I still can not find the systems folder..... I have tried all the things you have said but it still does not show the systems folder....... I just want to get this window from popping up when I first boot up. it says it is unknown ....... I will get back to you as to who is unknow I have to re-start for it to pop up again. OK here is what the window says.... open file security warning unknown publisher publisher could not be verified: are you sure you want to run this software under all of this is the string. c:usersjoAppDatalocaltempsystemmapcmdrun.exe
  12. Where do I find the system folder I did the instructions just as above and everything came up asyou said...... but where is the system folder nothing of that kind showed.
  13. you must have read my mind..... I wanted to know how to delete this. It is very annoying
  14. 1st one is how do I go on in safe mode ? I just can't remember for the life of me how to do that. 2nd I have a windo that popsup when I first boot up.....it saysC:\users\jo\appData\local\temp\system\mapcmdrun.exe and will not go off unless I allow it to run..... when I click run in about 1 sec it is off, but comes right back as soon as I reboot. I have tryed to set the recovery date back about a week before I first saw this come on., it will not complete the recovery. It says I have a virus protection plan running. I have turned it off and the same thing it comes back
  15. I called my DSL provider yesterday, they said the CA was having a problem., it was a false positive., and I should wait until today it would be fixed. I just ran the virus CA program and it was all fixed. Nothing shows up. So I am clean ! Thank You to all who tried to help me. I really appricate this site. Thank YOU again. Jo Ann
  16. CA antivirus it was provided with my DSL thought my telephone company.... I use this one because they support that program. Jo Ann
  17. I just re-ran my virus plan and the same 4 showed up again but says is quarantined...... now what ??? Jo Ann
  18. I just found out that they were all quarantined and I deleted them all. It said that if my program put them in quarantine then I did not have to worry I am not infected. I am lucky this time. How ever I do have a windows update that will not go away., It is on IE to install IE 8., is there a problem or any problems with installing IE 8 Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update (KB951847) x86 Download size: 17.1 MB - 55.5 MB You may need to restart your computer for this update to take effect. Update type: Important The Microsof
  19. says it is a windows\installer\710df.msi<common\update.exe win32/amalum.ZZPDB shows up 4 times on my viruse protection program.... the 710e2.mis 710e3.mis 710e4.msi I think t has been quarantined but not sure/???? please help me on this. Jo Ann
  20. I do have a flash drive but I already have the adobe & azigo on it. Thank you for letting me know what azigo is... maybe I will give it a try. Is azigo something I really need?? going to adobe site it would not let me download it to a CD that's why I came here. Jo Ann
  21. I got the adobe 9.10 on DVD now 41mgs too. Thank you so much I have no idea what Foxit reader is or how it works. please tell me what the azigo is ????? that site gave it to me and downloaded onto my DVD......what is the world is it???? Jo Ann
  22. I don't use foxfire at all..... but thank you., I did get it downloaded to a DVD but I also got this Azigo what ever that is., however it is listed seperate on the DVD so I can just pick the adobe 9 from it. and it is the 41 mbs on it. Jo Ann
  23. do I need this azigo ???? what is that ????? Jo Ann
  24. OK it says it downloaded but it's only 6.41mb used., when I downloaded to my computer it was 41mgs. why is it so different? Jo Ann
  25. I am trying to download adobe 9 to a DVD..... but it won't let me decide where I want it to go...... my friend does not have DSL and can not get it either. It will take her over 4 hours to download it. so I was trying to help her by downloading it to a DVD for her. Does anyone know how to this? Jo Ann
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