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Trusted Malware Techs
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About JonTom

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  1. Dear All I logged in today after a very long time away, and was met by this incredibly sad news. IntelGuy, rest in peace my friend. We never met in person but you will be missed. My thoughts and Best wishes are with IntelGuys family at this very difficult time. JT
  2. Hi caintry_boy Please forgive me, I have been away from the forums for a very long time and only visit now and then. So sorry to hear about all the difficult times you and your loved ones have been going through. I'm sending good thoughts your way. Stay strong my friend My Very Best wishes to you and Karen. Jon
  3. Its been a while since I was last here (but I'm still around... ) All tabs clicked
  4. Its been a while since ive been here All tabs clicked.....
  5. Due to a lack of response this thread is now closed. If you need further assistance please begin a new thread.
  6. Hello seasun21 and My name is JonTom [*]Malware Logs can sometimes take a lot of time to research and interpret. [*]Please be patient while I try to assist with your problem. If at any time you do not understand what is required, please ask for further explanation. [*]Please note that there is no "Quick Fix" to modern malware infections and we may need to use several different approaches to get your system clean. [*]Read every reply you receive carefully and thoroughly before carrying out the instructions. You may also find it helpful to print out the instructions you receive, as in some
  7. Hello seasun21 Thank you for posting the requested logs. I will check through them and get back to you later today JonTom
  8. Hello seasun21 Thanks for letting me know. Please work your way through the steps outlined above and post the logs as requested. If you encounter any problems come back here and let me know.
  9. Hello seasun21 Please do not try to install anything else at this time. The logs produced by those tools may be useful to help diagnose what is happening here. Please post the MBAM log if you still have it (Open MBAM, click on the logs tab and post the report that details the malware that was removed). If you are having problems running DDS lets try the following system scan and see if it will run: [*]Download and run OTL by Oldtimer [*]Please download OTL by Oldtimer by clicking here and save the file (called OTL.exe) to your desktop. [*]Close all open windows on your computer
  10. Hello seasun21 Is this your own machine or are you helping someone else to clean it? I'll get back to you once I have reviewed your posts
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