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About mrlessk

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  • Birthday 07/22/1973

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    Oregon USA

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  • System Specifications:
    Dell Inspiron 570 PCWindows 7 Home Premium x64AMD Athlon II X2 240, 2800 MHz (2 CPUs) 3072 MB system RAM ATI Radeon HD 4200
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  1. Thanks Y, Well, this is certainly a strange one. I followed your instructions to the letter and after restarting my PC right clicked on IE to "Run as administrator", opened IE, opened Overdrive and saw that I was still logged in so, I logged out, restarted Overdrive, and ran the test with the new ActiveX installed. Unfortunately, I'm still getting the "No Session in Progress" window where the final test results should be displayed. So, something else is preventing Pitstop from that last step. Please note however, over the past couple of days, running Overdrive when I had the opportunity "once in a while" the result would display normally. I'd say two out of ten times it displayed the result page normally. So, like I said, something else is going on. Unless you have any further suggestions, I'll do some more troubleshooting to see if I can find the source of the problem. Until then, thank you for your input Y.
  2. Thanks for your suggestion. I ran 3 tests: Test #1 (right click IE in All Programs - Run as Administrator) Result: successful completion with results displaying correctly. Test #2 (right click Desktop IE Icon - Run as Administrator) Result: FAILED (same as I first posted) Test #3 (right click IE in All Programs - Run as Administrator) Result: FAILED (same as I first posted) So the big question here is: why did it complete successfully in Test #1, but not the two tests that followed? Your thoughts?
  3. Dell Inspiron 570 Desktop Windows 7 Home Premium Internet Explorer 11 Pitstop OverDrive Hello, A couple days ago, after reinstalling Internet Explorer 11 and logging in to Pitstop to run a test, the test would NOT run at all. I enabled Scripting as suggested in Troubleshooting, as well as some other IE11/Tools/Internet Option settings and I was able to advance further into the test. Reading Pitstop's Troubleshooting instructions again, I found that by resetting (check mark) the Advanced Privacy Settings to "Override automatic cookie handling" the test would run and complete ok, but (today) would not display the test results once the test completed. Instead I get "No Session in Progress": Should be noted that yesterday, upon running the test the results DID display as it would normally, but today, this is the result. So, the test ran completely OK yesterday, but not today. Any help or suggestions appreciated! Thank you!
  4. I just ran my first test after my posts above and all went well and the test completed and results displayed without a hitch. Of course, time will tell if the fix is permanent, but for now all seems to be back to normal. Thanks!
  5. Win7 Home Premium I'm glad I decided to check in here and found that it's "not me". For the past week or so I've been getting the No Session In Progress right at the point following the test scan where I would have received the test results. I followed all the instructions regarding cookies, ZoneAlarm (which is my Firewall), etc. Occasionally the test would complete with no problem, but just a few minutes ago, after starting my computer for the day and running Overdrive, I received the same No Session in Progress, after which I fortuitously came here and can see that perhaps it's not me but, as stated above: Now that I'm pretty sure the issue is on Pitstop's end, I'll try my luck by testing occasionally as well as checking in here for your progress toward resolving the issue. Thank you!
  6. WOW! ?? I'm a bit puzzled OneCool... "WOW" can be an exclamation of surprise, repugnance, or admiration and quite frankly, I'm not sure to which category your "WOW" belongs. You left me nothing to learn from or build upon. ...care to elaborate?
  7. One additional thing worth mentioning... As previously determined, in order to view the results of the OverDrive scan without receiving that Upload error it was necessary to temporarily disable my ZoneAlarm. I was concerned about being "unprotected" without a Firewall even for that short duration so I had the thought this morning as I ran the scan if the Windows Firewall activated or "took over" at the time I disabled the ZA Firewall? The answer is YES... In ZA, with a checkmark in the box next to Firewall>Main>Advanced>Disable Windows Firewall , once I deactivated the ZA Firewall (right click on Taskbar ZA Icon>"Shutdown ZoneAlarm") the Windows Firewall is automatically activated and there is no gap where you are left unprotected without an active Firewall. You can check the Windows Firewall at Win7>Control Panel>System and Security>Widows Firewall>Check Firewall status. I found this to be reassuring.
  8. For the sake of closure and the benefit of anyone else having this issue... I've determined the problem apparently evolves around my ZoneAlarm Free version running on my Win7 computer and causing the Upload Error. When I scan using OverDrive with ZA activated I get the error. When I disable ZA and run a second test, the Upload completes and the test results are presented.
  9. Thanks Tom, yes I could see that catch when I had the case open and found the location of the battery, I just wasn't able to easily remove it at that time. I shouldn't have any problem replacing the battery once I get the replacement Seagate Hard Drive back and get to that point of the installation. I was still curious about that "clicking" noise I heard from the drives and during some researching today came across this article which has an audio sample (Audio: Listen to a noisy Western Digital hard disk with severe initialization problems) which is exactly the sound I've been hearing when I try and boot up the computer (four clicks - pause - four clicks). To me this audio sample is further confirmation that the problem is indeed with the hard drive. Of course, total affirmation will be once I install the replacement and see then if all systems are go. A Dell representative called me on Thursday as a follow-up to my service call on Tuesday to let me know Dell Support is standing by to assist me in the installation of the Hard Drive and the Windows XP OS once I receive the drive from Seagate. One advantage of purchasing this particular computer in 2002 is that I get "lifetime" phone support (I'm told computers purchased in 2004 and after get limited or contractual support and/or have to pay a fee). Gene
  10. UPDATE Before proceeding with what I've just completed below, I again opened the case, checked all the connections, especially to the HD and also took notice of the CMOS Battery location (Battery: MAXELL CR2032 3V). After closing the case and connecting the monitor, I started up the Dim4400 to see if I could use the Data Lifeguard Diagnostic for DOS (CD) that I created and, after clicking F12 once the blue Dell Logo appeared I got to the "Please Select Boot Device" window and had two choices to highlight: 1) Removable Dev 2) ATAPI CD-Rom I chose and highlighted ATAPI CD-Rom and after a minute or so this message appeared: No Drive Found Error/Status Code: 0120 I knew it was running the WD Diagnostic because on the black screen was: Data Lifeguard Diagnostic and the version: Version 5.04f Unfortunately, since no drive was found, I was prompted to hit key F3 to EXIT. I removed that CD and restarted to see if I could at least duplicate the diagnostic I did yesterday along with the Dell Support guy on the phone using the Utilities Diagnostic CD and...after F12...got the: Please Select Boot Device...but the activity light next to the power button on the tower went out and the screen froze. I had to power off the computer using the button on the tower. In a couple of days I'll pick up a new CMOS Battery and at least install a new one just to rule that out. (btw, what's the trick to removing that button-coin battery without damaging the housing that it's seated in?) So, that's the status of where things stand right now. Basically, neither diagnostic is able to locate or read from the Hard Drive on the system. Any opinions? Are we still considering a Power Supply issue, a Mother Board issue or are things pointing directly at a failed Hard Drive? Thanks! Gene
  11. Tom, I was updating Post #16 about the same time you were posting this. I was asking for help on this: No, unfortunately, I don't have access to another computer where I can test the WD drive so I'm going on the presumption the drive is bad, unless proven otherwise. Same thing with the IDE cable, it's the same one that originally came with the computer. Gene
  12. Yes, I returned the 80GB Seagate Barracuda with an RMA number back to Seagate yesterday and will be waiting for their replacement in a couple of weeks. The Dimension 4400 now has the original 40GB WD HD, and which I've been using for the recent troubleshooting (please refer to Post #9 of this thread). I appreciate all the feedback which certainly suggests a variety of reasons my Dimension 4400 fails to boot or recognize the WD 40GB Hard Drive that is in there now: POWER SUPPLY MOTHER BOARD CONNECTIONS BATTERY FOR BIOS BAD CAPACITORS and of course THE HARD DRIVE ITSELF It will be interesting to finally determine the culprit once all is said and done (if it ever gets to that point of resolution). Thanks everyone for your input. Gene
  13. I'd be interested in giving this a try BUT, a "bootable floppy"? I'd be using my new Dell Inspiron PC to download this file BUT, the floppy disk technology is so antiquated the new systems don't even come anymore with a Floppy Disk drive (my troubled Dimension 4400 has one but not my Inspiron PC). So, can I use a CD for this? If so I can proceed but I have to admit I'm a bit hazy when it comes to utilizing DOS and BIOS and could use some dumbed-down instructions on how to proceed once I download the file onto a CD and insert the CD into my Dimension 4400. Also, this test would have to run independent of any internet access or OS since the problem is (apparently) within the Hard Drive itself. I ask this because of this section "How to test a drive for problems using Data Lifeguard Diagnostics for Windows" instructions in the Lifeguard Tools Knowledge Base. UPDATE: I saw this in the Downloads section: Data Lifeguard Diagnostic for DOS (CD) and presume this is the one I can use? I now have the Diag504fCD.iso on a CD and can insert it into the Dimension 4400 at any time. I'm not sure about these instructions however: How do I ensure that I can: Make sure your boot order in your BIOS is set to boot to the CD-ROM drive first. once I insert the CD into my Dimension 4400 CD drive? Any help would be appreciated before I proceed. Thanks. Gene
  14. Well, over the years it's been my experience in times when I've contacted Dell Support that I've received thorough and satisfactory service from them with my issue being resolved...but, that's just me. Good suggestion but unfortunately I've already returned the drive back to Seagate (delivery there estimated at March 2). Since the Dim4400 cannot access the Hard Drive, hence I can't use a browser, I'm unable to avail myself of these services. Yes, this bothers me to no end and I can only hope it's not the case and the "new" replacement drive will be the cure-all. Unfortunately, I don't have access to a voltometer or any other test tools. I think what I'll do at this point is simply wait for the new HD to arrive from Seagate, contact Dell Support for their assist (which they offered last Friday) in installing the drive and the XP Home OS, Drivers, etc. and see what happens then. If no joy, I'll see what Dell Support has to offer in the way of further diagnosis and take it from there. I'll report back with an update (and hopefully good news) at that time. Thanks again Tom for your valuable input. Gene
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