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tsteele999

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About tsteele999

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  1. I am a subscriber to Comcast Broadband internet service. Recently they switched their service to a tiered plan: 750kbs for $28 (I think- they don't offer it to existing customers w/ cable TV), 6Mbps @ $43, [email protected] $53. When they only had one level, I figured you get what you get, but now I want to verify that I am getting the 6Mbps that I'm paying for. The download speed test from PC Pitstop usually fluctuate from 750kbps to over 2Mbps. I understand that this is the speed from this specific site and also includes time trhough my router/wireless network etc. Today I called customer service and the only answer I can get is that, yes indeed, I am paying for 6Mbps. When I asked how I can verify this speed, I was told that I just have to take their word for it. This is the disclaimer from their website: Comcast speed tiers range from 4.0 to 16.0 Mbps download speed (maximum upload speed from 384Kbps to 768Kbps respectively). The speed tier received and pricing will vary depending upon the speed tier selected and the level of Comcast video service and/or digital telephone service (if any) received. Speed comparisons are for downloads only and are compared to (as applicable, to 56K dial-up, 768Kbps, 1.5Mbps or 3.0Mbps DSL). Actual speeds may vary and are not guaranteed. Many factors affect speed. -So, they are charging for tier levels, but can't guarantee you will get them and there is no way to verify. Nice.
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