Jump to content

Tx Redneck

  • Content Count

  • Joined

  • Last visited

Everything posted by Tx Redneck

  1. Hey @TOM Z and No sir, it should not be taking that long, sorry you're experiencing problems with PC Matic. If you'll open a ticket with our help desk, we will be able to get some info from you to get this resolved ASAP. A ticket can be at opened at https://www.pcmatic.com/support/ Tx
  2. Hello @Mike B. Martisko and Sorry you're experiencing difficulties with PC Matic, let's see if we can get ya squared away here. From the two screen shots you shared, it appears that you at least have one, potentially two other real-time antivirus' on the pc currently. The 2 tone(yellow and green) icon with the + sign and ! sign indicates Qihoo Security 360 being installed, this could very well interfere with PC Matic operating as you'd expect. We're also going to follow up on the 2 responses to your ticket you'd opened on July 20th as it seems that line of communication has broke down. Our email support queue is the most expedient and best way to get help for PC Matic products. From your description, not being prompted with the certificate for the Active X control means either it's being blocked by security software or the control has a problem, such as a dependent DLL file not being present on the computer. Try first shutting off any real-time security programs or firewalls that could be a source of interference with the Active X. Next, open Internet Explorer and go to: Tools | Manage Add-ons | Add-ons currently loaded in Internet Explorer and also | Add-ons that have been used by Internet Explorer and verify that all Active X add-ons from PC Pitstop are enabled. If the issue persists, make sure that you are both installing and running PC Matic from an administrator account. You can right-click on the icon(s) and select 'Run as' and assign an administrator account. Next, run the Windows registry repair tool from the link below: http://files.pcpitstop.com/support/Repair-ActiveX.cmd If you are using Vista, Windows 7, Windows 8/8.1 or Windows 10 first save the file above to your desktop, then right-click on the saved file and select, "Run as administrator". When you run the tool you should see a command window open and be able to watch the tool's progress. The tool may appear to 'hang' once or twice, but if you wait the tool should complete. If that does not help, set http://pcpitstop.com as a trusted site in the Internet Security Options (Start>Control Panel>Internet Options>Security>Trusted Sites>Sites>Add). Remove the check mark by "Require server verification (https:)..." if necessary. If you are using Vista, make sure PC Matic is starting from an administrator account by right-clicking on the icon and selecting 'Run as administrator' to start or install the program. The browser cache may also need to be cleared as PC Matic may be trying to load from a damaged page in the cached files. In IE6 go to Start>Control Panel>Internet Options>General>Temporary Internet Files>Delete Files >put a checkmark by "Delete all offline content" then click OK>OK. For later versions of Internet Explorer go to Start>Control Panel>Internet Options>Browsing History>Delete> and click the button to delete the temporary Internet Files, then click 'yes', 'close', 'OK'. If the issue persists, to verify whether or not the issue is a software conflict, try running the program from Safe Mode with Networking to determine if the problem is with a third-party application interfering. Click the link below for instructions on entering Safe Mode With Networking. http://techtalk.pcpitstop.com/2015/08/26/starting-windows-in-safe-mode/ The screen will look different because the video driver is not loaded. That will return to normal after a reboot. To run program, you may need to go to Start>Programs>PC Pitstop> if the desktop icons are not present. If the computer connects to the Internet using a wireless connection, it may be necessary to connect using an Ethernet cable in order to have Internet access from Safe Mode with Networking. Tx
  3. Hello @Art GaNung and To install PC Matic on another computer (or to reinstall on the same computer) you just need to download and install the software, then login using the same email address and password as was used for the original installation. Do not try to create an account, use the license key, etc. Just login. If you need a password lookup you can do that from the login page. You can download and install PC Matic from our customer service page at any time, or directly from this link: http://www.pcpitstop.com/store/get.asp?prd=pcmatic&aff=0002
  4. Are you using the 120mm radiator cooler that would only occupy one fan location? If so, I'd add at least another fan because those smaller cases tend to not have the best air flow through them. Also, make sure your gpu is a blower style(reference card) and not an axial type. With that small case, you want the heat generated by the gpu to be blown directly out the back of the case. Tx
  5. Tx Redneck

    I'm in!

    Sooo, @nigsy, what subforums would you like to purge?
  6. As I recall, the encryption scrambles any data and thus would require the key to decrypt it and formatting furthers the destruction since you're not intending to decrypt.
  7. Hey @adi and To be as certain as one can be, you could encrypt the the drive, then format it again. That would ensure any data that may have been recoverable should be sufficiently destroyed. Tx
  8. It's hard to believe it's really been that long since so many lives were taken from us, but I'LL never forget.
  9. Tx Redneck

    I'm in!

    I guess that's always possible, what'd you have in mind? Tx
  10. Hey @Robert Masiak and I resisted at first, but after using it for a little bit and finding software to turn off most of the phone home features, I like it best of the more recent OS Microsoft has produced. Tx
  11. Hey @doug h and You're better off opening your own topic in User to User than digging up this topic that hasn't had a reply in more than 5yrs. Tx
  12. We sure do miss you 'round here Doug.
  13. Hey @Kathy and I'm sorry you're having difficulty with PCMatc, but if you'll open a trouble ticket with our help desk, we should be able to get this resolved for you. Pleas open a ticket here https://www.pcmatic.com/support/ Tx
  14. Hey @Anthony English and PC Matic can be downloaded from https://cart.pcpitstop.com/go.asp?id=503141 Download the program, install and log in with the email address and password you used when you created your account. A license key isn't required to sign in and use PC Matic, just the email address and password associated with your account. If you're unable to to get logged in, please open a trouble ticket at our help desk so we can get ya taken care of. A ticket can be opened here https://www.pcmatic.com/support/ Tx
  15. Hey @vg21 We do not currently have controls built into our consumer product(PCMatic Home) to prevent a user from disabling it. We've seen very little demand or interest in such controls, but I will pass this on to the powers that be so they are aware of the interest. Thanks for your support and should you have any more questions or concerns, please don't hesitate to reach out to our Customer Support team at https://www.pcmatic.com/support/ Tx
  16. Hey @Joe Danielson and Thank you for contacting PC Matic Customer Service. PCMatic with Super Shield will continue working as it does and will protect against malware just as it does now. Unfortunately once Microsoft stops supporting Windows 7, this means they will not be patching any vulnerabilities that are discovered. If there is an exploited vulnerability found on Windows 7, an anti-virus cannot stop entry as it is a glaring hole with permissions to run. The other set back is that major software providers will eventually stop providing updates. You will get to a point where no major browser is supported so you will not be able to safely access the internet from any Windows 7 machine. Within a year or two, it will become more difficult to maintain the Windows 7 computers, and you will notice many programs will stop working. Users with XP and Vista are getting to a point where their devices will no longer function in a usable capacity. If you are using the computer for business and have sensitive or important information on the Windows 7 computer, I would advise upgrading as soon as possible. If you have any more questions, please don't hesitate to reach out to our customer support team at https://www.pcmatic.com/support/ Tx
  17. That's curious for sure, I haven't a clue as I've never heard of this. Sorry sir.
  18. Hey @mackenzie14 and Could you please open a support ticket with our help desk so we can get some info from you and help you get this figured out? A ticket can be opened at https://www.pcmatic.com/support/ Tx
  19. Sounds like SysUI or the launcher aren't refreshing properly since you say they reappear after adding another. By turn off, do you mean power down or turn the screen off?
  20. Hey @LarryB and Thanks for your interest in our software, to answer your question, Pcmatic does not restrict or prevent copying and pasting of urls. Should you have any more questions or run into any problems, please don't hesitate to reach out to our customer support team at https://www.pcmatic.com/support/ Tx
  • Create New...