Hello @Mike B. Martisko and
Sorry you're experiencing difficulties with PC Matic, let's see if we can get ya squared away here.
From the two screen shots you shared, it appears that you at least have one, potentially two other real-time antivirus' on the pc currently. The 2 tone(yellow and green) icon with the + sign and ! sign indicates Qihoo Security 360 being installed, this could very well interfere with PC Matic operating as you'd expect. We're also going to follow up on the 2 responses to your ticket you'd opened on July 20th as it seems that line of communication has broke down. Our email support queue is the most expedient and best way to get help for PC Matic products.
From your description, not being prompted with the certificate for the Active X control means either it's being blocked by security software or the control has a problem, such as a dependent DLL file not being present on the computer.
Try first shutting off any real-time security programs or firewalls that could be a source of interference with the Active X.
Next, open Internet Explorer and go to: Tools | Manage Add-ons | Add-ons currently loaded in Internet Explorer and also | Add-ons that have been used by Internet Explorer and verify that all Active X add-ons from PC Pitstop are enabled.
If the issue persists, make sure that you are both installing and running PC Matic from an administrator account. You can right-click on the icon(s) and select 'Run as' and assign an administrator account.
Next, run the Windows registry repair tool from the link below: http://files.pcpitstop.com/support/Repair-ActiveX.cmd
If you are using Vista, Windows 7, Windows 8/8.1 or Windows 10 first save the file above to your desktop, then right-click on the saved file and select, "Run as administrator".
When you run the tool you should see a command window open and be able to watch the tool's progress. The tool may appear to 'hang' once or twice, but if you wait the tool should complete.
If that does not help, set http://pcpitstop.com as a trusted site in the Internet Security Options (Start>Control Panel>Internet Options>Security>Trusted Sites>Sites>Add). Remove the check mark by "Require server verification (https:)..." if necessary. If you are using Vista, make sure PC Matic is starting from an administrator account by right-clicking on the icon and selecting 'Run as administrator' to start or install the program.
The browser cache may also need to be cleared as PC Matic may be trying to load from a damaged page in the cached files. In IE6 go to Start>Control Panel>Internet Options>General>Temporary Internet Files>Delete Files >put a checkmark by "Delete all offline content" then click OK>OK. For later versions of Internet Explorer go to Start>Control Panel>Internet Options>Browsing History>Delete> and click the button to delete the temporary Internet Files, then click 'yes', 'close', 'OK'.
If the issue persists, to verify whether or not the issue is a software conflict, try running the program from Safe Mode with Networking to determine if the problem is with a third-party application interfering.
Click the link below for instructions on entering Safe Mode With Networking. http://techtalk.pcpitstop.com/2015/08/26/starting-windows-in-safe-mode/
The screen will look different because the video driver is not loaded. That will return to normal after a reboot. To run program, you may need to go to Start>Programs>PC Pitstop> if the desktop icons are not present.
If the computer connects to the Internet using a wireless connection, it may be necessary to connect using an Ethernet cable in order to have Internet access from Safe Mode with Networking.