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skaplan

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About skaplan

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  1. Hurray!! Optimize 1.5.8.1 is now running on this computer!! These are the results of each step I did: 1. I tried uninstalling using the uninstaller in the PC Pitstop\Optimize. You were right, I received the same error message. 2. I then used My Computer>C:\>Program Files>PC Pitstop>Optimize to delete the entire Optimize folder. a. When I tried installing 1.5.8.1, I was reminded that Optimize was already installed and when I replied to uninstall the existing copy, the program froze. 3. I finally went to Start>Run>regedit and located and deleted: HKEY_LOCAL_MACHINE\SOFTWARE\PC Pitstop\Optimize. a. I then installed Optimize 1.0.0.14 and then b. immediately installed 1.5.8.1 again, not as a reinstall, but as a fresh install using my license key. It installed smoothly. I used 1.5.8.1 and it ran smoothly, although it took well over 5 minutes to look for broken installed programs! Thank your for your patience and help.
  2. I have (once again) reinstalled Optimize 1.0.0.14 immediately before trying to install Optimize 1.5.8.1 from the links which you emailed. I continue to receive the following error message: "The uninstall log file C:\Program Files|PCPitstop|Optimize|unins000.dat” is in a format not recognized by this version of the uninstaller. Cannot uninstall." To review: 1. In the Control Panel > Add/Remove Programs>PC Pitstop Optimize, the Support Information reads that it is version 1.0.0.12. (The box at the top of the Add/Remove screen is checked to show updates.) 2. When I use Windows Exlporer, the PC Pitstop Optimize file is version 1.0.0.14, created on 7/18/05 containing 729 KB. 3. There are two (2) unins000 files under PC Pitstop>Optimize. a. One is identified as an Uninstaller file version 51.15.0.0 created on 6/15/04 containing 75.5 KB. b. The second unins000 is a DAT file, with 11.9 KB, modified this 7/11/06. 4. Trying to install version 1.5.8.1 continues to give me the cannot install message. The file which prompts the error message is the uninstall log file (C:\Program Files|PCPitstop|Optimize|unins000.dat) is in a format not recognized by this version of the uninstaller. Cannot uninstall. " This file has the (MS Internet) Explorer symbol in front of the file (as do the datarbk, errorsreport, datares files). 5. Trying to uninstall using the Control Panel>Add/Remove function gives me the same error message as above. Please note, In Start>All Programs>PC Pitstop Optimize there is a choice of: a. PC Pitstop Optimize>Properties> created September 1, 2005 and modified July 12, 2006 b. PC Pitstop Optimize on the Web and>Properties>created September 1, 2005 and modified July 12, 2006 c. Uninstall PC Pitstop Optimize>Properties>created September 1, 2005 and modified July 12, 2006 I'm wondering if I should try to uninstall using that access and then install the new version - I have my License Key. Thanks for your continuing help.
  3. Unfortunately, trying to install version 1.5.8.1 is what originally and continues to give me the cannot install message. The file which prompts the error message is the uninstall log file (C:\Program Files|PCPitstop|Optimize|unins000.dat) is in a format not recognized by this version of the uninstaller. Cannot uninstall. " This file has the (MS Internet) Explorer symbol in front of the file (as do the datarbk, errorsreport, datares files. Thanks again.
  4. I'm sorry - I meant to mention in the first email that the Add/Remove program advises it is version 1.0.0.12. However, when I use Windows Exlporer, the pcpoptimize file is version 1.0.0.14, created on 7/18/05 containing 729 KB. There are two (2) unins000 files under PC Pitstop>Optimize. One is identified as and Uninstaller, file version 51.15.0.0 created on 6/15/04 containing 75.5 KB. The second unins000 is a DAT file, with 11.9 KB, modified this afternoon (7/11/06). Many thanks.
  5. My question is similar to the one Bevis posted this morning. You might want to post the answer to the forum. I have downloaded the updated Optimize 1.5, but when I try to install it, I receive the following error message: The uninstall log file “C:\Program Files|PCPitstop|Optimize|unins000.dat” is in a format not recognized by this version of the uninstaller. Cannot uninstall.
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