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Everything posted by SuicideSolution

  1. Hi Philip, Yes,I have installed and tried that programme but it just goes to the same path as the add or remove programmes and I get the same problem but thanks for suggesting it :(
  2. Also … I have searched my pc and C:\Users\user\AppData\Local\William Hill Poker does not exist
  3. Hi Im now running Windows 10 (about flipping time!) but am having a problem uninstalling William Hill Poker app Problem is - I installed it several times due to some problems running the software - I thought I had uninstalled it correctly but had one or two issue reinstalling. When I was trying this it kept saying it was already on my system and would I like to replace it ... Stupidly I clicked yes but now when I try to run the uninstaller from 'Add or Remove programmes' it comes up with a (2) on the uninstall address path and say it doesn't exist ...
  4. Hi The speed has improved vastly! I am now using Firefox and IE was so slow and laggy ... FF is far better! I have also updated Java now with the latest version I had removed malwarebytes myself prior to knowing about your removal tool as I found it was running on start up and was on a 14 day trial ... Regardless, I have now run DelFix as follows: # DelFix v1.010 - Logfile created 10/08/2019 at 16:26:24 # Updated 26/04/2015 by Xplode # Username : Loz Laptop - JANUS # Operating System : Windows 10 Home (64 bits)
  5. Rgarding the above .... I have managed to get rid of this I simply right clicked on the taskbar and then selected toolbars and removed the check tick next to the 'help Line' entry .... now it isnt on my tooldbar or as an option following the aforementioned clicking ... result! :)
  6. HI The computer itself seems to be a little quicker once loaded up but can lag a little on some applications - i.e Internet Explorer etc The 'help line' number is still present in the taskbar and it would be somewhat reassuring if I could get rid of this … Im guessing its something in the HKLU or HKLM settings … I don't want to mess around in there with the little knowledge that I have! Both scans completed as follows: Malwarebytes: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 09/08/2019 Scan Time: 23:40 Log F
  7. …. I meant to add … I seem to have a rogue number imbedded on my tool bar … please see the attached image ... It reads 'Help Line 0-189-271-0657' I am assuming this is part if the malicious intrusion?
  8. Hi No need to apologise, I appreciate how busy you people are and the help you give so I am grateful no matter : As requested …. results are: FarBar: Fix result of Farbar Recovery Scan Tool (x64) Version: 07-08-2019 02 Ran by Allens (08-08-2019 11:21:13) Run:1 Running from C:\Users\Allens\Desktop\Loz Loaded Profiles: Allens (Available Profiles: Allens & DefaultAppPool) Boot Mode: Normal ============================================== fixlist content: ***************** CloseProcesses: CreateRestorePoint: FF HKLM\SOFTWARE\
  9. Hello again Juliet and again thank you for the assistance in resolving this FRST.txt details: Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 4-08-2019 Ran by Allens (administrator) on JANUS (SAMSUNG ELECTRONICS CO., LTD. RV410/RV510/S3510/E3510) (04-08-2019 17:59:08) Running from C:\Users\Allens\Desktop Loaded Profiles: Allens (Available Profiles: Allens & DefaultAppPool) Platform: Windows 10 Home Version 1803 17134.885 (X64) Language: English (United States) Default browser: Chrome Boot Mode: Normal Tutorial for Farbar Recovery Scan To
  10. Hello Trusted friends ... After running XP for all my computing life I have finally inherited a Windows 10 laptop ...(I know ...its still only a laptop but hey ... it was free!) This is handy as I can now run all sorts on it and still game on my quality XP desktop rig but ... my father warned me the laptop had some serious probs ... heres what I have found so far ... HJT Log: Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 19:28:07, on 03/08/2019 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.17134.0
  11. Hi Juliet Again apologies for delay ... I dont get as much time teching problems as I would like and the PC is at another house but I am told it is running better and smother than before to the satisfaction of the girlfriends son ... Thank you for all your help :) ... you are quality :)
  12. Hi Juliet, Apologies again for the slight delay in sorting your guidance but it sometimes is a couple of weeks before I am able to sit in front of the computer ... Anyways all done as instructed as below: Malware Bytes Log: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 06/07/2019 Scan Time: 15:34 Log File: 329b9624-9ffb-11e9-b684-eca86bd6d5e5.json -Software Information- Version: Components Version: 1.0.538 Update Package Version: 1.0.11428 Licence: Trial -System Information- OS: Wind
  13. p.s. I meant to say that in order to remove the 'PremierOpinion' from the computer I searched for it and found that it only seemed to appear on the start up menu so I used the remove/uninstall option from here and it seems to have gone (on face value anyway?)
  14. Hi Juliet Continued thanks for your help and support. I have followed your instructions but with a few little glitches along the way ... I removed the 4 listed items but in doing so I could not find a 'chromium' browser and so I assumed this was Google Chrome and removed that … I am not sure if that is correct? Also when trying to remove the PremierOpinion from the 'add / remove' options window, I kept getting an error message: I have uploaded a desktop image of the fault message titled 'PremierOpinion Error Message. FRST
  15. Hi Juliet, Firstly, sincere apologies for delay in applying your solution and posting the logs. I have had all sorts of problems actually getting the problematic computer to run at all but today have managed it. The links would not work using my default browser and in the end I copied and pasted the HTTP details from the properties of the link to a different browser For future reference, Windows Defender would not allow me to run the FRST app and I had to disable it which took a little time to work out (not being a massive tech dude) but eventually I have m
  16. Hi Been a while since I posted on here so I apologise if this is not the correct forum location …. Friends sons computer has been a git lately and is causing all sorts of slowing issues! System details: Windows 10 Pro 64 bit Operating System (x64 bit processor) 4GB Ram Hijackthis log: Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 16:29:05, on 24/04/2019 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.17134.0001) Boot mode: Normal Running processes: C:\Progra
  17. Nice one Red, just what I was looking for .... One small prob - being from the UK I had to look elsewhere for the item and found this: http://www.1topstore.com/product_info.php?...p;products_id=5 Can you just advise - Do I need to purchase a kit that has a power supply or can I simply supply power to the drive from the usual loom/power supply within my own comp? cheers Loz
  18. Hello again one and all, Firstly, sorry for resurrecting this thread but I have still not been able to resolve thenissue at hand - the delay in writting is somewhat a better reason - my baby boy was born on 7th December and after a few initial complications all is well now And back to the problem: My mothers laptop is having a major issue - it stops during start up and says: 'Windows could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM' It then offers me the opportunity to repayr this file by starting Windows Setup using
  19. Ok, heres some strange stuff .... I reset the BIOS by removing the battery and leaving it for about 20 mins ... booted up the puter and it says: 'CMOS checksum error - defaults loaded' Great I think, BIOS reset now I can enter and swap the boot sequence ... no, it still wouldnt work, both keyboards simply would not work (1 x PS2 and 1 x USB) So I decide to 'jump' the BIOS and again I get the same checksum error message at start up but now I get the option of F1 to continue but you may not be suprised to hear the again both keyboards fail to allow me entry Final option, I decid
  20. Hi Red, Firstly cheers for taking the time to advise The link you have posted is the exact one that I was following prior to encountering the problem - I had gone to it because the original problem was a BSOD with the error: Stop: c0000218 {Registry File Failure} The registry cannot load the hive (file): \SystemRoot\System32\Config\SOFTWARE or its log or alternate So I figured on reading that the issue was to do with the HIVE (whatever that is? lol) Anyways - I typed the 'md tmp' command no problem and the first line entered ok but then the second line I entered - 'copy c:
  21. Great advice Doug, the suggestions u gave about the file replacements are what I have read and it was the first hurdle I was struggling with ... as I was reading your post about replacing the Battery I thought to myself ... I just did that when I rebuilt it ... doh! why dont I just jump the BIOS and reset them ... the next line of yours suggested pretty much the same thing lol.. I shall be trying it tonight once I have settled the 9 dogs (4 new puppies included!), the 2 children and made sure that the good lady is comfortable in front of X Factor before I begin! Will update laters
  22. Hello Again Jacee, I recall your help from many moons ago so I take great comfort in knowing you are still about to offer advice The suggestions you linked is one I have read about and I would gladly try it but when I first installed the system I changed the boot sequence (Stupid I know now - hind sight is wonderful!) - having done this I cannot boot straight from the CD and I need to enter setup to change the boot sequence, which is where my first problem lies I cannot enter setup / BIOS no matter how much I patiently tap the del key nothing happens Loz
  23. Hi, My mothers laptop seems to be giving up the will to live and has now decided that it will not start Windows XP at all The error message is: 'Windows could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM' I have visited several site that talk about using the recovery cosole on the Windows XP Disc which I have done but the option to repair an installation never appears - I have been through the licence agrrement stage and the option simply is not there I have also looked at manually replacing the system + software + sam + defaul
  24. Hi All, My old home build computer is now in the hands of my 15 yr old boy .... and rather unsuprisingly he has had problems with it!! The latest is proving to be a real tester: Whenever we boot the computer up we get the following black stop screen: TRAP 00000006 =================== EXCEPTION ====================== TR=0028 cr0=8000000011, cr2=00000000, cr3=00039000 GDT limit=03ff base=0003F000 idt limit=07ff base=0003F400 CS:eip=0008:0040737F ss:esp=0010:0005F95C errcode=0000 flags=00010086 NoCy NoZr intdis down trapdis eax=00008000 ebx00008000 ecx=0000
  25. Aren't glitches fun All sorted now: JRE installed System restore off and then on again OTCleanIt ran in about 2 seconds so no issues with that. I do believe we are clean. I shall ensure that other half mother reads these threads, especially with the advice you have given at the end. Thank you seems an understatement of gratitude when ever you lot help out ... keep up the good work and the fight against all that is 'puter bad' Cheers Loz
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