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  1. Hi Philip, Yes,I have installed and tried that programme but it just goes to the same path as the add or remove programmes and I get the same problem but thanks for suggesting it :(
  2. Also … I have searched my pc and C:\Users\user\AppData\Local\William Hill Poker does not exist
  3. Hi Im now running Windows 10 (about flipping time!) but am having a problem uninstalling William Hill Poker app Problem is - I installed it several times due to some problems running the software - I thought I had uninstalled it correctly but had one or two issue reinstalling. When I was trying this it kept saying it was already on my system and would I like to replace it ... Stupidly I clicked yes but now when I try to run the uninstaller from 'Add or Remove programmes' it comes up with a (2) on the uninstall address path and say it doesn't exist ...
  4. Hi The speed has improved vastly! I am now using Firefox and IE was so slow and laggy ... FF is far better! I have also updated Java now with the latest version I had removed malwarebytes myself prior to knowing about your removal tool as I found it was running on start up and was on a 14 day trial ... Regardless, I have now run DelFix as follows: # DelFix v1.010 - Logfile created 10/08/2019 at 16:26:24 # Updated 26/04/2015 by Xplode # Username : Loz Laptop - JANUS # Operating System : Windows 10 Home (64 bits)
  5. Rgarding the above .... I have managed to get rid of this I simply right clicked on the taskbar and then selected toolbars and removed the check tick next to the 'help Line' entry .... now it isnt on my tooldbar or as an option following the aforementioned clicking ... result! :)
  6. HI The computer itself seems to be a little quicker once loaded up but can lag a little on some applications - i.e Internet Explorer etc The 'help line' number is still present in the taskbar and it would be somewhat reassuring if I could get rid of this … Im guessing its something in the HKLU or HKLM settings … I don't want to mess around in there with the little knowledge that I have! Both scans completed as follows: Malwarebytes: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 09/08/2019 Scan Time: 23:40 Log F
  7. …. I meant to add … I seem to have a rogue number imbedded on my tool bar … please see the attached image ... It reads 'Help Line 0-189-271-0657' I am assuming this is part if the malicious intrusion?
  8. Hi No need to apologise, I appreciate how busy you people are and the help you give so I am grateful no matter : As requested …. results are: FarBar: Fix result of Farbar Recovery Scan Tool (x64) Version: 07-08-2019 02 Ran by Allens (08-08-2019 11:21:13) Run:1 Running from C:\Users\Allens\Desktop\Loz Loaded Profiles: Allens (Available Profiles: Allens & DefaultAppPool) Boot Mode: Normal ============================================== fixlist content: ***************** CloseProcesses: CreateRestorePoint: FF HKLM\SOFTWARE\
  9. Hello again Juliet and again thank you for the assistance in resolving this FRST.txt details: Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 4-08-2019 Ran by Allens (administrator) on JANUS (SAMSUNG ELECTRONICS CO., LTD. RV410/RV510/S3510/E3510) (04-08-2019 17:59:08) Running from C:\Users\Allens\Desktop Loaded Profiles: Allens (Available Profiles: Allens & DefaultAppPool) Platform: Windows 10 Home Version 1803 17134.885 (X64) Language: English (United States) Default browser: Chrome Boot Mode: Normal Tutorial for Farbar Recovery Scan To
  10. Hello Trusted friends ... After running XP for all my computing life I have finally inherited a Windows 10 laptop ...(I know ...its still only a laptop but hey ... it was free!) This is handy as I can now run all sorts on it and still game on my quality XP desktop rig but ... my father warned me the laptop had some serious probs ... heres what I have found so far ... HJT Log: Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 19:28:07, on 03/08/2019 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.17134.0
  11. Hi Juliet Again apologies for delay ... I dont get as much time teching problems as I would like and the PC is at another house but I am told it is running better and smother than before to the satisfaction of the girlfriends son ... Thank you for all your help :) ... you are quality :)
  12. Hi Juliet, Apologies again for the slight delay in sorting your guidance but it sometimes is a couple of weeks before I am able to sit in front of the computer ... Anyways all done as instructed as below: Malware Bytes Log: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 06/07/2019 Scan Time: 15:34 Log File: 329b9624-9ffb-11e9-b684-eca86bd6d5e5.json -Software Information- Version: Components Version: 1.0.538 Update Package Version: 1.0.11428 Licence: Trial -System Information- OS: Wind
  13. p.s. I meant to say that in order to remove the 'PremierOpinion' from the computer I searched for it and found that it only seemed to appear on the start up menu so I used the remove/uninstall option from here and it seems to have gone (on face value anyway?)
  14. Hi Juliet Continued thanks for your help and support. I have followed your instructions but with a few little glitches along the way ... I removed the 4 listed items but in doing so I could not find a 'chromium' browser and so I assumed this was Google Chrome and removed that … I am not sure if that is correct? Also when trying to remove the PremierOpinion from the 'add / remove' options window, I kept getting an error message: I have uploaded a desktop image of the fault message titled 'PremierOpinion Error Message. FRST
  15. Hi Juliet, Firstly, sincere apologies for delay in applying your solution and posting the logs. I have had all sorts of problems actually getting the problematic computer to run at all but today have managed it. The links would not work using my default browser and in the end I copied and pasted the HTTP details from the properties of the link to a different browser For future reference, Windows Defender would not allow me to run the FRST app and I had to disable it which took a little time to work out (not being a massive tech dude) but eventually I have m
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