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Anti-Spyware Brigade
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Posts posted by Doug

  1. Does the machine have a utility installed with which to report out Temperatures?






    I prefer specy, a free version of which can be obtained here: http://www.piriform....speccy/download

    Be sure to read the on-screen installation instructions carefully, and avoid installing the extra Google ToolBar, by de-selecting it (remove the checkmark/tick)


    Report back to us the available Temperature reports

    Most condensed method of finding all the temperatures in one reporting place is to look at the Summary.


    Give some attention over time to Temperatures to see if there is any coincidence between Temperature and BSOD.

  2. In addition to the excellent suggestions above you might benefit from "shopping around" to discover who has the best price and service. In this country we have several major carriers and thousands of smaller carrier services in addition to the US Postal mailing service. I don't know what you have availalable in your country, or what the costs might be.


    If it were me, I'd call a couple of small Computer Tech shops who build and sell computers. They will surely have experience with shipping electronics, and will have discovered some of the best and most economic. You might even benefit from checking their dumpster out back of their stores to acquire box and possibly internal packing materials. (They receive computers as well as ship them, and probably regularly discard the box and shipping materials which you might be able to reuse.)


    Best Regards

  3. Thanks ihman. As you no doubt realize, knowing the server version and workstation OS's will not suddenly cause a "solution" to be revealed.


    However, when crafting solution possibilities, helpers will be made aware if there are possible conflicts or exceptions that would apply differently to the different units.


    Again, from my novice point of view, I am not likely to be able to help with a complete solution.


    But these kinds of problems sometime relate to rather basic issues.




    Do the workstation User logins have Administrative permission?

    Particularly, do workstation users have permission to independently install/uninstall application software and update device drivers?


    2. Do you have stored images of the original installation of your various workstations?

    (I'm not saying that we will jump to starting over fresh, but it is useful to know if such resources are available for testing purposes, and yes, as last resort.)


    3. From reading your other several posts here at PCPitstop, it appears that yours is a small to medium sized company with a network of several dozen machines. Is that correct? If correct, you probably haven't adopted any additional specialized software utilities to Manage your network. Is that also correct?


    4. It also appears, but I've gotta ask anyways, that your networked equipment is comprised of "hard" hardware. That is, you are not using VMware or MS Hyper-V to create virtual resources. Is that correct?


    5. Are there any exceptions to the virtualized resource scenario? For instance, are you using MS Office 365 or similar as a service sourced from your server? Or do you use virtualized or cloud storage?


    I realize that my basic questions may be annoying when all you really want is a clue to what problem obstacle your network may be suffering. And even worse, a solution will have to wait for a more knowledgeable helping member than myself. Sorry.


    But the fact is that networking is hardly a standardized environment, particularly if virtualization is involved. And it is also true that third-party application softwares, if allowed to be installed via administrative privilege at workstations, can install conflicting drivers, configurations, and even overlap into or conflict with group policy instructions.


    Thank you for your patience and for answering the above.

    Hopefully we will soon have a sufficient picture of the system, with which a more knowledgeable helper can investigate your particular concerns.


    Best Regards

  4. Hi ihman,


    For a potential helper who might venture a response to you, this might be a "ten-foot-pole" (high risk) kind of question.

    For instance, because...

    we don't know what server version you are running, windows server 2003, 2008, 2012, other

    we don't know what OS's your client workstations are running, and XP may handle an .msi differently than win 7

    we don't know what software your are attempting to push, whether simple java, reader and flash updates, or installation and updates of MS Office

    we don't know whether or not your client workstations are allowed to uninstall applications and features via add/remove

    And especially, we don't know if you have a complete and up to date backup of your server, should some helpful comment lead to additional problems.


    From reading thus far, you have probably determined that I am myself a novice in this area and will not be attempting to offer suggestions.


    Still, I hope one of our more knowledgeable intrepid members will be able to offer a useful reply to you.


    In the meantime, Google offers a few leads which might be even more intelligible to you since you are aware of your server version and OS's of the client machines, and type of software you hope to push.









    Also please be mindful that not all error codes in log files indicate actual dysfunction, but may exist primarily for use by developers and may be misleading to the actual end-user IT authority (yourself).


    Best Regards

  5. well....at least we know what it's not


    If it's doing that when attempting to get into the bios then you can rule out anything windows too, it is most likely a hardware problem


    Edit: If you can get it to boot up again, open notepad and check the operation of each key in notepad, if you have a sticky key or an issue with the kb it might show up.


    Thanks again Joe.


    I did use NotePad to print from each key before reporting back to you in my last post.

    I figured that might detect any problem that I couldn't "see" via careful inspection with LED flashlight..



    As to Hardware....


    Could be any darn thing related to the MotherBoard ??

    Could be some loose connection. ??


    Without having taken the case apart, and only inspecting via RAM compartment and HD compartment, the machine looks quite clean.


    Yes there is "a little' dust at the fan air intake. but it is just a little and only surface material. No "dust bunnie" type obstruction.

  6. This HP Laptop: http://www.pcpitstop.com/betapit/sec.asp?conid=24855587&report=Summary


    A friend brought it to me complaining of inability to boot.

    Keyboard lights come on, HD vibration is heard/felt, optical drive spins, Fan is spinning and pushing air, but Sreen remains black.


    Ironically, the machine booted right up for me.

    I uninstalled the expired McAfee and installed and scanned with MSSE, Installed Defraggler and defragmented, installed Everest Pro and found temperatures -- both of 2 cores cpu = 40 degrees C, GPU up to about 59 degrees C.


    The machine was responsive, though not what I would call "brisk". I navigated the internet a bit and Ran a Pit Test.

    The machine was even successful a couple of time with "restart".


    Than I turned the machine completely off.

    Attempt to reboot failed.


    Keyboard lights came on, HD, Opt Drive, Fan all running but Screen remained Black.

    Keyboard lights would periodically turn off and then back on. Not blinking rapidly, but rather periodically, as if in a boot-loop cycle.


    With this machine F10 is for BIOS/Setup... F12 is for Boot options.


    I found that if I pressed F10, the machine would "sometimes" start and then I could exit Setup saving changes or not, and the machine would proceed to boot normally. Sometimes F10 would not do the trick, but F12 would, and machine would boot normally.


    One time, machine booted to StartUp Repair and I allowed it to try to Fix.... It found nothing, but did proceed to boot normally.

    The machine "always" boots to Normal Boot, and does not revert to SAFE Mode even after a sequence of Boot Failures.


    I tried booting with Windows Installation Media DVD a few times to use Windows Memory Diagnostic and Windows RE to perform Fixboot, FixMBR, /rebuildbcd. Some times it would boot to Disk, sometimes not.


    Windows Memory Diagnostic eventually ran, detecting no problems.

    Fixboot, fixMBR, /reuildbcd had no beneficial effect.

    I ran HD scan from BIOS/Setup with not faults detected.


    Since this is/was a Vista Home Premium machine and had recently had a session of MS Updates, I thought maybe updates had glitched.

    I ran Updates again, and a few more successfully installed. Only one listed as failed, and that was for Power Point which is not installed on this machine, otherwise update history is successful.


    I then installed:

    New RAM

    New HD

    Installed Windows 7 Home Premium.


    I thought I had a winner with the new hardware, because the machine started and ran successfully for a few cycles.


    But then it started not booting again after being shut down.


    I've tried the machine with Battery only, battery in but powered by AC adapter, battery out powered from AC adapter


    The boot failure happens with no apparent pattern.

    Sometimes it refuses to restart using the restart selection from shutdown.

    Sometimes it refuses to reboot from complete shut down.

    Sometimes, holding the F12 button will result in normal boot (more often than if I didn't try to push any buttons)

    Sometimes, holding the F10 button and cycling through BIOS Setup will result in normal boot (more often than if I didn't try to push any buttons)


    Once the machine is booted up, it runs fairly well and not prominent problems.

    There have been no ERROR or Warning Screens, and no auto-reboot as would be the case if BSOD had possible occurred.

    The only problem is the inconsistent boot.


    By the way, the RPC battery is good (3.25v) (RPT battery ??? ....anyways the flat nickel size battery on the mobo)


    Having already installed new RAM and New HD, plus installing Windows 7 Home Premium, I don't know what else to try.


    The only thing that comes to mind is that I have not Flashed the BIOS.

    I don't even know if there is a newer version.


    But the machine continues in a maddening non-pattern.

    Sometimes it boots up.

    Sometimes it doesn't.


    Andy Help?


    Thanks in advance.

  7. Hi Billy Shellman,


    Sorry to read of your difficulty.


    Peer to Peer Torrents, and the newer innovation of magnet links were and are a wonderful technology.

    But unfortunately, disreputable agents have seen fit to use P2P for less than legal, and often harmful purposes.


    As such, P2P are therefore a high risk for transmission of corrupted scripting and malware, as well as contraband content.


    Most reputable self-help forums do not support nor do they assist with P2P activities.


    Though perhaps terribly frustrating, your best course of action may be to work with your ISP to attempt to improve your service.

  8. The source, "Emisoft newsletter" is a good clue to what the conclusion of the story is going to be.

    Here's the history...

    Here's the assortment...

    Here are the incalculable risks...

    Other's won't protect you...

    We will protect you... buy our product.


    Can't blame them for trying.

    Even having a very good product is of no value unless people know about it and are willing to buy it.

    Persuasion is the core of product promotion.

    Sales is the goal.

    This article is nicely informative in a sing-song history and common knowledge manner.


    But it is still SPAM.

  9. http://www.microsoft.com/security/portal/Threat/Encyclopedia/Entry.aspx?name=Trojan%3aWin32%2fMeredrop


    Trojan:Win32/Meredrop is a generic detection for Trojans that drop and execute multiple malware on a local computer. These Trojans are usually packed, and may contain multiple Trojans, backdoors, or worms. Dropped malware may connect to remote Web sites and download additional malicious programs.

    Recommend: Head over to our malware removal forum for specialist assistance: Have I been Hijacked

  10. In your first post of this topic, you asked how to "clone".


    Tom provided accurate and excellent information about how to make a "clone" (an identical copy/version of your present existing HD or Partition)

    I'll also add my "thumbs-up" for the recommendation of Acronis utility products for use in accomplishing this task.

    There are others, but I prefer Acronis and have used most of the recent versions successfully.


    If you follow Tom's suggestions, you will end up with two identical Hard Drives, each containing exactly the same OS, applications, configurations, and files/documents. (and as Tom suggests, you can elect to utilize a larger hard drive to give your newly cloned HD more room for work and expansion.



    In your second question, you seem to be asking how to create a back-up "image.iso" of your present working HD or partion which is now working the way you want it. You would include an .iso backup in anticipation of catastrophic loss in which your recovery action would be to format your existing and now catastrophically corrupted HD (or a new HD of equal or larger size) upon which you could "in one single operation" Restore the operating system, applications, configurations, and files as they exist on your current HD or partition.


    Back-up (using .iso image) for purpose of later Restoring your system if you unfortunately experience catastrophic loss, is an excellent anticipation and safety-net. I have all of my machines back-up up with .iso image back-ups for use in Restoring if I experience catastrophic loss. And I encourage others to do the same. I update my .iso image backups on an irregular basis, usually when I make a major change or have added an important application to my system. Other people make regular scheduled .iso image back-ups, for instance, if they regularly accumulate important business information that is added to on a daily or weekly basis. Creating regularly updated .iso images assures that you will be able to resume with OS, applications, configuration, and files synchronis with the date/time you create the backup. If you created the back-up yesterday, the only information you would loose would be today's work. All else could be Restored up-to-date of yesterday's .iso image.


    To create an .iso image, use Acronis back-up or similar there are two steps.


    1. Create the .iso image back-up

    Specify all of what you want to include in the backup (can include an entire HD if you see fit). And specify a "target" where you wish to save the .iso image back-up. The "target can be a set of CDs or DVDs, but I always use an external HD for convenience.


    2. Create a bootable Rescue CD/DVD from which you can boot your failed machine and run the utilities to transfer (Restore) the .iso image back-up that you created in step one. The "bootable Rescue CD/DVD" can be built using utilities in Acronis (or similar) and allows the user to boot a machines whose HD has become corrupted/infected/failed, thus causing catastrophic unbootable loss. The user then specifies the "source" (where you are storing the back-up .iso image) and a "destination" (where you want to bring that system back to life. (either after formatting your old corrupted HD, or installing a fresh new one.


    I generally create an .iso image backup and a bootable Rescue CD/DVD for each machine when I first set it up.

    I may subsequently create additional .iso backups of my system later as it grows and changes.

  11. Laugh, ya' know ya' want to...!




    It is a funny cartoon. There's a fellow over at another Forum who posts it every Christmas for the past several years.

    By now, it's almost obligatory, but I still chuckle and would probably miss it if he stopped.

  12. 750 machines constitutes a "small" company, but dealing with 750 devices can still be a daunting task.


    Requests like the one you pose can involve both financial benefit (getting the job down) and financial risk (hazard of unintended consequences).


    It is possible that you know your company's network, hardware, and software environment.

    --- But we do not.


    It would be possibly simple, but monumentally foolish for PCPitstop to supply you with a batch file to effect changes across your company's network.


    If you don't have a competent IT department... hire a professional to investigate and compose the instruction you wish to issue.


    Best Regards

  13. This seems like a fantastic "find".

    Thanks Bob!


    As for me, I'm no image editor.

    I can do about all I ever wanted to do, using Paint Shop Pro Version 5 (has animation workshop)


    But for those with hobbyist interest, or professional need, this may be a treasure.


    Do you remember years ago, when IntelGuy first decided to add Tips & Tricks to our Forums?


    It has been a remarkable benefit to so many. :tup:

  14. direct e-mail link in post.. :- http://forums.pcpits...ost__p__1730628


    not sure if it's allowed or not, so thought i'd point it out, bit suspicious of member anyway, posting in old threads.




    Thanks Terry,


    Looks to me that the member/writer was trying to post information and recommendation regarding TigerDirect.

    But in using the symbol short-hand "@" instead of the word "at", the Board software converted the information into an email addy that may not work anyway.


    I edited it to "at" leaving the information but not allowing the "link"

  15. My comment is limited to 64 bit MS Office.


    Even Microsoft recommends against the average user employing the 64bit version of Office.

    The user would have to be familiar with compiling their own scripts to utilize many of the Office features.

    Too many features just don't work the way you would want them to work.

    Plus the major advantage of 64bit Office is ability to handle much larger Excel spreadsheets, which is not an issue for most users.

  16. Please confirm that you completed the instructions from Y Kawika in posts #4 and #7.


    In Control Panel, do you see a statement : "This device is working properly" ?


    As to "disabling" some other sound devices that you found. I'm not sure about doing that, as they may be involved and won't hurt anything if they are enabled even if not used.


    Important item:


    Enable - On-board Sound via BIOS Setup


    Install correct driver as per post by Y Kawika


    Insure in Device Manager - Sound video and game controller reads "This device is working properly"


    In sure that the bottom line in the Device Manager Sound Video and game Controller - General(tab) . reads - "Use this device (enable)

  17. Both my colleagues above express an opinion that is widely held by experienced users.


    Be that as it may, I've been using Yahoo mail via my ISP internet access sign-up account for a dozen or more years, with no problem of attaching files.


    Solutions offered on the internet include most of the basics which may or may not help your situation, and which you may already have tried.

    -- Update your Windows

    -- Update your browser

    --Clear your browser history, Cache and temp folders

    -- run Windows Disk CleanUp

    -- Update your virus and spyware scanning utilities and assure you don't have some bug

    -- Switch to IE if you are using Firefox, switch to Firefox if you are using IE (please don't rely upon IE 6.0 or earlier, and best to be running IE 8)


    Yahoo Help is notorious for blaming the other guy.

    -- it's a problem with your Windows OS

    -- it's a problem with your browser

    -- it's a problem with your computer

    -- it's a problem with your ISP

    -- Adblock or NoScrip plugins are the culprit

    -- Corrupted JAVA cache needs clearing

    -- problem exists in Yahoo Classic, but not Yahoo Beta, and vice-versa



    If you are a high-volume email sender, you may have been tagged by Yahoo as a spammer. or Phisher

    Yahoo!Mail now runs Anti-Phishing Platform (YMAP)

    You may learn more about Yahoo! features here: http://overview.mail.yahoo.com/



    Here in the US, if you configure Yahoo to run in Outlook, Outlook Express or Thunderbird, then Yahoo may want to charge you between $20-$30 for running Yahoo as a POP3

    May be different or even free in GB and other locations.



    Quite commonly, an actual problem with the ISP does exist if the user is a high-volume gamer or downloader of music or video.

    ISP's have begun "throttling back" speed and size of attachments if the owner has been using high volumes of bandwidth.

    BT in GB may be one of the ISP's participating in this bandwidth limiting.

    Call your ISP. The first answer will probably be that there is no problem, and maybe there isn't. But be persistent.



    With all those comments above.... the sad fact is that I don't have a magic-bullet answer for you.


    Best Regards

  18. Where are you plugging your speaker jack into the back of your tower?


    Since you are no longer using Sound Blaster, you don't want to be plugged in there.


    SoundBlaster will be lower on the back panel and arranged horizontally.


    Your Onboard Sound jack will be higher up on the back panel and probably arranged in a vertical row.


    You will see a row of red, green, and blue (three plug jacks)

    Speaker should be the "blue", or if not it is the "green"

    In some cases it will be marked with a speaker symbol

  19. Do you see a volume control icon in your notification area over to the bottom-right near your clock/calendar.

    It should look like a speaker.


    Be sure that it is not set as "mute".


    Go to your Control Panel

    Scroll down to and double-click on - Sounds and Audio Devices


    On the Volume(tab) you should have a slider for Volume control -- set it toward the High end.


    You should also see a box that can be un-checked/un-ticked to remove "mute".


    The "Advanced" button will give you more individualized volume range control


    In the Speaker Settings area, there is an "advanced" button. -- be sure it is set to allow Headphones if you use them


    Let us know if you discover a setting from the above that enables your sound.

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