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dave

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Everything posted by dave

  1. Please keep the constructive comments coming. We're listening!
  2. Since that's a 64-bit windows, I am guessing that it has something to do with us being in the 32-bit world and having to go through various mapping, redirection, reflection, or compatibility layers. I wonder how much the AV software contributes. Do you have any other 32-bit benchmarks that might provide some other data points?
  3. dave

    Bitdefender

    How would we know that the copy we buy would match the one you have? If we did that and it didn't detect the one you had, would you be happy?
  4. I am shocked--shocked--that it didn't uninstall properly. Try this tool: http://service1.symantec.com/SUPPORT/tsgen...005033108162039 We're taking a look at the Trend issue.
  5. It sounds like you may have Comcast with speedboost. It will give you crazy good results for short transfers. Of course Comcast will also reset your BitTorrent connections to slow them down...
  6. Yeah, I think we should be identifying one of those Trend parts as the antivirus. I am not sure which at the moment though. Also, there are some Symantec parts still running. Did you mean to do that, or is Norton just being stubborn? I would be interested to know, because I have had Symantec folks tell me several times that this doesn't happen.
  7. I'm out of ideas! I can't figure out why it wouldn't work for you. Does this link work? http://www1.pcpitstop.com/
  8. Perfect. I see a potential problem now...this is 64-bit Windows. Is your copy of Trend a 64-bit version as well?
  9. caintry_boy, I was thinking the same thing but I noticed the first tracert, showed the right thing: 64.29.201.21 It won't hurt to check for something funny in the Hosts file though. Pamron, are you using a utility like Peer Guardian perhaps?
  10. Something on your side of the connection seems to be blocking our web site. That is the correct IP address though, so it is trying to go to the right place. Just to make sure that tracert is working properly, try a site you know you can access, such as this: tracert forums.pcpitstop.com
  11. I think what happened is that we changed some things about the way we detect software recently. AutoHotKey is used by some trojans and viruses to help take over a computer. It was detecting that file as being a possible trojan because of the way it's used. Right now you should see that file as "Unknown" but we're still looking into the problem.
  12. Can you post a link to your test results? http://forums.pcpitstop.com/index.php?act=techexpresshelp
  13. Moon, do you have an old set of test results for that system? I am wondering if it was a recent change to the control. Also, what happens when it stops? Is there any kind of error message, like a yellow exclamation point in the status bar? Or does the browser lock up solid?
  14. Seems like dlltrack.dll is something from a Neilson monitoring program, according to this old thread:http://forums.pcpitstop.com/lofiversion/in...php/t57797.html I am guessing that somehow the Neilsen software has messed up your browser configuration. Maybe something in that thread will help?
  15. Also, since you are using Vista are you running as Administrator?
  16. Scott, when it says "has encountered a problem" there should also be a message saying something like "to see what this report contains, click here". Can you click that report and let us know what it says? It should be something like "xxxxx.dll has encountered an error at yyyyyy:zzzzz" but the specific dll names and numbers are important.
  17. I'm not sure about tweakxp so I'm not sure if any of the settings conflict. We don't have a manual, but the names we mention are the actual key names from the registry. Usually you'll see the information if you put the key name into a Google search. I've got one-line descriptions from memory below. BrowseRemoteTasks fixes a performance problem that XP has when connecting to remote computers. CompressOldFiles fixes a potential hang you may get if you use Windows Disk Cleanup. VisualFXSetting sets the Visual Effects Performance settings to Custom; it may also change other settings depending on the system. MinAnimate removes the explode/implode animations of windows when you send them to the taskbar. MenuShowDelay sets the amount of delay (milliseconds) between the time the mouse hovers over a Start menu flyout and the time it appears. ContigFileAllocSize sets the file chunk size for newly-formatted NTFS drives. NtfsDisableLastAccessUpdate turns off the "last access" date update that normally occurs each time a file is read. Optimize 2.0 is fully compatible with Vista. It requires elevation if you have UAC on, and automatically asks for it when the program runs on Vista. A lot of the tweaks and cleanups still apply on Vista; give it a try and see what you think!
  18. That's strange. All versions of Windows should have ping. Can you post a TechExpress link?
  19. It can happen if your firewall (software or hardware) blocks pings. Some firewalls let HTTP port 80 through fine but will block other traffic such as pings. I have also seen it with utilities like PeerGuardian or any app that uses the same block list as them. If you go to a command prompt and type PING PCPITSTOP.COM does that work? If so then it's probably a software firewall problem and not a hardware one.
  20. A hardware router should not be a problem at all as long as it allows you to ping outside sites. That is, if the ping and/or tracert commands work then Optimize should work too. To check, go to a command prompt and type PING www.pcpitstop.com to see that you can do that. Are you using PeerGuardian? It has been known to silently block Optimize. Does the Trend Micro firewall have a log? If so, does it show that it is blocking Optimize?
  21. Also, there's a hard 2GB upper limit on Recycle Bin size. So any drive bigger than 60GB (most of them nowadays) will hit the 2GB ceiling first.
  22. This comes to mind... http://www.winischhofer.net/w95txt.shtml http://www.bobrivers.com/player/player.asp...&ID=815&Speed=4 If you want a real pain of a browser, use Safari. It's got the market share of Apple combined with quirks worthy of IE6.
  23. Be sure your firewall allows www.pcpitstop.com and ftp.pcpitstop.com. The corresponding ips are 64.29.201.21 and 64.29.201.23. Also, if you are using Peer Guardian from Methlabs Software, you should disable it while the scan is running.
  24. Microsoft doesn't make a product named spy sweeper. Do you mean Microsoft Windows Defender (beta)? Have you tried disabling it temporarily to see if it fixes the problem?
  25. Be persistent, when you say it put you in a loop do you mean it continues to prompt you? You will probalby have to answer five or six times before it lets you through. Yes, it's dorky and yes we'll get it fixed soon.
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