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Everything posted by anoldlady

  1. nigsy, it's frustrating. Hoping someone here might have an answer...for both of us.
  2. I'm confused as usual. Here is what that scan said, " Auto-Detect Your GPU Java RequiredJava is required. Click the icon to install. After installation, the browser may refresh." But as far as I know, Java was never on this computer so how was I previously seeing all images on FB and everywhere else without it?? And how am I seeing 'some' pictures/images on FB without Java...just not 'all' of them? This FB image problem just started a few weeks ago..... I always thought Java was a bad thing. I remember having trouble with it putting 'stuff' (can't remember exactly what) on a
  3. By the way, I checked and my computer is set for Windoows to automatically update stuff.
  4. I hope this is the info you are aking for. If you need more, please let me know and tell me how to find it. TY Dell computer Model - Optiplex 740 enhanced Windows 7 Professional Processor: AMD Athlon / Duel Cpre Proseccor / 4450B 2.30 GHz Installed memory(RAM) 4.00 GB System Type: 32-bit Operating System Nvidia GeForce 6150 LE / Integrated RAMDAC / Version Total Available Graphics Memory: 1071 MB
  5. This has been going on for the past few weeks. I've emailed FB several times and just get an auto reply from them with no help. I've searched the internet using all the terms I can think of and found nothing that solves my problem. I've updated my browser, cleared the cache, ldeleted cookies, atest version of Flash, etc etc etc. Nothing makes any difference. The only site I'm having this happen on is FB......well, maybe once in a while on other sites, but not sre of that. When I'm in one of my FB accounts, 'some' things (Images/photos/pictures) load and 'some' don't. Some things load o
  6. That is good news about my computer! I've been running scans on it with several online scanners now and it is finding stuff but I don't think it is anything more than adware, etc. My computer seems to be acting fine, other than the curser flyig across the screen now and then but maybe I just do things too fast sometimes. I will do what you have said regarding the flash drive!! THANK YOU EVERYONE FOR YOUR PATIENCE AND HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 'Bye' from this oldlady.
  7. Hello Dakeyras, thank you for stepping in to continue helping me. I appreciate everything the others have done so far. I am concerned about my own computer as well as my husbands computers. Mine is a desktop with Widows 7. I decided to run the FARBAR scan before I do anything else on mine to see if it finds any problems or not. Here are the results of that scan---- would you look at it please and see if there is anything wrong? Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 16-08-2013Ran by elizabeth (administrator) on 17-08-2013 13:54:13Running from C:Userseliza
  8. Also, when we move the files from my husband's computer (via flash drive), is there any chance that the rootkit wil be transferred to his new computer?
  9. Sorry for more questions but this really has me upset about all the possible damage a rootkit can do. 3) Could we have passed thsi rootkit on to other people somehow? Should they scan their computers? What is the very, very best combination of protective programs we should put on our computers??
  10. wow..................... I'm not going to continue any further with this!! Husband is going to get a new computer for our 49th wedding anniversary next Friday whether he says we can afford it or not... LOL. !!! 1) Does this mean that someone has gained access to our bank, credit cards, etc. that we check online? 2) Should I run that Farbar scan on our other computers to see if they have a rootkit too?
  11. ok, I guess you will tell me when to go back and do anything again. Here are the files from the Farbar scan----- Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 16-08-2013Ran by XP (administrator) on 15-08-2013 19:57:47Running from C:Documents and SettingsXPDesktopMicrosoft Windows XP Professional Service Pack 3 (X86) OS Language: English(US)Internet Explorer Version 8Boot Mode: Normal==================== Processes (Whitelisted) ===================(Microsoft Corporation) c:Program FilesMicrosoft Security ClientMsMpEng.exe(Check Point Software Technologies LTD) C:Program
  12. That tweaking program is somewhat confusing. I'm not sure I did it right. When I ran it, it only took a few seconds to do. It said it was 'done' but there was also a button that says "Stop". When I clicked the Stop button, it said it was 'stopping after it finished running'...??? I thought that when it said 'done' in the main widow that that meant it was finished??? I let it sit a while just in case it was still doing something but it just sat there. Why does it say it will stop after it is finished running but said 'done' in the main window??? Am I doing something wrong?
  13. oops, somehow I missed the first part of your instructions.....about downloading the tweaking file...... I will do that and see if it works.
  14. Sorry, but I am confused.... You said "To uninstall Avast completely,first disable Avast's self protection. You can stop/disable it in services." Where do I find "services"? I don't see anything at all like that when I open the aswClear.exe icon on my desktop. All it has is a menu with a long list of items to choose from that you want to uninstall. I don't even know which one to choose.
  15. Microsoft Essentials Security won't uninstall....
  16. I went back and did some things over again.......... I ran these - Kaspersky ---> Trend Micro---> click uninstall tab. AVAST---> [This computer won't go into Safe Mode, it never has since we got it.] [sHOULD I RUN IT IN REGULAR MODE??] Lavasoft ---> Ad-Aware Antivirus[ Not listed in Add/Remove. I didn't find any Lavasoft files on this computer (did a Search)] VIPRE Antivirus---> Add/Remove programs [ Not listed in Add/Remove. I didn't find any Vipre files on this computer (did a Search)] I didn't do the DNS flush because i'm not sure
  17. Yes, back and as confused as ever lol I don't know where to start. I read back over what we did and I am confused about what to do now. 1) His desktop is running much slower than normal...takes forever to come up when I turn it on. 2) There are 2 windows that pop up when the computer starts----they are "found new hardware wizard" windows. But it doesn't give any name for the new hardware-----both just say "unknown". I tried letting it install to see what it is but it won't install. How do I get rid of them? 3) Avast is in this desktop but this computer has never started in S
  18. husband in hospital........will come back to finish this soon as i can.
  19. I will run them over the wekend and get back to you. Thank you for your tremendous help. I am assuming that you are feeling that both the computers are fixed. I would truly like to know what happened so I can do whatever is necessary to keep it from happening again. Did someone gain access to our laptop vis the public WiFi places/ Were they able to install viruses? Spyware? What? 'How' did it pass from one computer to our other computers??? What are the VERY BEST things we can have on all our computers to protect them?
  20. I had to search the internet to find out what an "elevated command prompt" was....lol. But it was easy to do and here is what the scan said.... "Windows Resource Protection did not find any integrity violations."
  21. ok, when I first started up my husband's computer today, it went through some knid of 'chkdsk' thingy before it started but starts fine now. I did what you said above.....unplugged and reset. So I'm ready to do whatever is next.
  22. I must be doing something wrong. I unchecked everything in the list of the tweaking program that I had left open since I ran it yesterday and then I checked "Set Windows Services To Default Startup" clicked Start. It ran and then said it needed to restart the compueter. But when the computer restarted, this program did not open up again. I thought it would open and give me the file you wanted ( 'repair info log' ) but it didn't. Now I don't know where to find that log, sorry. As far as my computer, I cannot disconnect it from the internet because it is our main computer wh
  23. Also, I don't know if this is important to you or not, but there were 2 differences between the screenshot you showed me above and the screen that came up when it ran. 1. There were more things in the list than what your screenshot shows. (I just left them checked, I hope that was ok) 2. Not all the things in the list were checked. Some were and some were not. But I made sure that only the ones yu showed me to check were checked and unchecked the ones you showed should be unchecked.
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