Thanks. I've finally had some action. It is not resolved but at least I now know that it is being taken seriously -- which has been the problem all along. (The first contact sent me instructions for Windows!) Brandon took the time and explained situation. It helps to know that I am not the only Mac user experiencing this problem
Well Mr. Redneck. I have been working through PCmatic support since the middle of August. The last communication I got was basically to shut up and don't speak until spoken to: PC Matic Support <[email protected]> To:[email protected] Sat, Oct 2 at 1:30 PM I have sent your issue to our Mac Pro. Do not respon until you are contacted. Thank you. Steve Hogan Technical Support
My 7 week old iMac M1 chip computer using Big Sur can't be scanned by PCMatic. My old computer Intel iMac worked fine. I paid for the lifetime coverage. The PCMatic gurus have tried to send fixes. Not one has worked and they have been mute for the last 5 days. Does anyone else have this problem? I am starting to believe that they should have stayed the Windows arena.