I've allowed the Help Desk to resolve these issues for almost 30 days and it would appear they have run out of options or solutions as the problem continues and includes PCMagnum will not open after scan. Before downloading these programs, the machine (Windows 7) was operating with Malwarebytes and CCleaner. Both these programs were removed utilizing utilities provided by your team and the problems still persist. As a footnote, I have a second PC running PCMatic with Windows 10 and have the same issue in that PCMatic will open after a fresh start but after a period of several hours it fails to open (Times Out). CCleaner is still functioning with the second PC but Malwarebytes was removed. Your team pursued the possibility that CCleaner was creating a conflict but that theory seems unlikely now.