Greetings. It seems like my PC Matic scan is freezing when reaching the step of "Online System Restore." Usually, the scan process is fairly brief. Does this indicate a serious problem with my machine, the program, or is the program actually correcting a serious problem that is taking a long time. The three little dots that normally move when the product is executing a step have ceased to move. Windows 7 task manager says the program is still running (i.e. "not responding" is the usual indication to stop program and reboot).