Pdub

Bingo. The Mac expert was able to clean out the garbage and my machine is working as it should. Hats off to PC Matic. I am a happy customer

Communication back and forth with the help desk today, shared screen shots, but the person working with me is not a MAC person. So now I wait for someone with that unique skill set. Disappointed.

The extension I cannot remove is called MyCouponsmart 1.0

The only response I received was a link to Malware free download. I responded with another ticket that it didn't resolve my issue. My Mac is still infected with the Coupon extension!

I have submitted several trouble tickets and I have had no response! What are my next steps