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Everything posted by liquidhippo

  1. Tx, Just wanted to say that it APPEARS that the issue has been resolved. Wanted to give it a few days to make sure. The hangup was that simply uninstalling Malwarebytes wasn't good enough, you have to following specific steps to uninstall Malwarebytes in a particular way. Thanks for the help.
  2. Done, just sent from my gmail account. Sent two screenshots and included the ticket number in the subject heading of the email.
  3. Thanks Tx - I received an email from tech support today. Now, you said it would be from a different email address. It's the same email address as the previous correspondence i received from PC Matic. Just like they did on Sunday, they requested again screenshots listing my applications. I, once again, sent them(third time today) along with a request that they confirm receipt. I also sent a 2nd email reply WITHOUT the screenshots(in case that's the snare in PC Matic's system) telling them I had just sent the screenshots and that a quick reply confirming receipt or not...either way, would be appreciated. That was almost 3 hours ago. I suspect this may mean that they're not getting my emails. Something about the me.com domain that PCMatic email servers have a problem with? Where do we go from here?
  4. Hello Tx Redneck, No, they have not been resolved. Instead of freezing and forcing a reboot 6-8 times per day, after uninstalling Avast, it freezes forcing a reboot 'only' 3-4 times per day. I opened up a ticket but haven't received a response since Sunday. I emailed them the screenshots(listing applications as they requested) on Monday and then again on Tuesday, but no response either time. I emailed them earlier today simply to inquire if they are still looking into the issue and i received no reply. As far as using the online link you provided(thanks) I've never received a response from that method, only via email, though with the latter it is still hit and miss.
  5. I've had a slew of problems since installing PC Matic. Contacted Customer Service 5-6 times, got one general response but they didn't follow up when I replied with more info. The biggest problem is that PC Matic is causing my MAC Sierra laptop to crash(wheel of death) 5-7 times a day now, forcing me to reboot(which is very time consuming and interferes with my work). Is there a way to keep PC Matic from running in the background? I don't want to uninstall it, but I might be forced to as my computer is becoming unusable...crashing all the time. If I can just shut it down(without installing) at least until I can get a response from someone in customer service. Thanks
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