I have received no response about JZIP. I can't run a product that uninstalls my application, deletes the downloads, and won't let me download and run the software I have been running for years with no problems. This is unacceptable and I bought a life time subscription. I am going to have to take the loss and delete the application if this issue cannot be resolved and go back to running a different security application. This product isn't very user friendly. I can't even run any reports on what it's doing either.