well it got fixed and now it's the new year 2020 and it's stuck in loading. I can't get it to load not that there is a way to. I'm sorry I purchased the product. I don't like this that it just all of a sudden decides not to load as soon as the new year comes. I paid for this, for the lifetime one time payment, I haven't even had it a year and already there's another problem. I got a ticket # from the Company and sent them a snapshot of what is on my screen which is merely that the PC Matic loading screen is as far as it gets I don't even get an error code because it just won't freaking load.