Hello, I just purchased PC Matic. Loaded onto laptop, followed the instructions from the manual. Tried executing the file within the PC Matic folder after downloaded. Nothing is executable on the screen other than entering the manual. Tried to contact support on PC Matic site. Their stated 7 days a week support doesn't exsist today. No reply. Just get a window stating tech Support. Is there no real people to speak with for support of this product?