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Runaway Jim

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  1. Hello, A member of our Technical Support team has started a Help Desk ticket for your issue. Please check your email for a message from PC Matic Support.
  2. A member of our Help Desk staff has opened a ticket for your issue. Please check your email for the ticket.
  3. Hi @rroget and @dboyd, We have resolved the issue, please visit https://www.pcmatic.com/consumer/ to purchase PC Matic. Please let us know if you encounter any further issues.
  4. Thank you for bringing this to our attention. We are investigating the issue now and will post again here once it has been resolved.
  5. Hi Bob, This is correct. To change your scan schedule you will need to remove the previous schedule and create a new one.
  6. A reply has been sent from our help desk to the email address registered here. Please check your junk or spam email folder if you have not received the email.
  7. The latest version of Firefox disabled the use of PC Matic Ad Blocker. Our developers are currently working a new version that will be supported by Firefox. In the meantime you can open up your extensions/ Addons store on the browser and look for Ublock Origins. This ad blocker is very similar to ours and will help you keep the ads away as we work to resolve the issue. We will let you know when the issue is resolve. Thank you for your patience.
  8. Thank you for contacting PC Matic Customer Service. We have sent a ticket from our help desk to resolve the issue. Please check your spam or junk mail folder if you do not see our message in your inbox.
  9. Hello, AdChoice is usually the result of a browser extension. Which internet browser do you use? For faster service, please visit https://www.pcmatic.com/support/ and submit a ticket to our help desk.
  10. Hello, Welcome to PC Matic, glad to have you aboard! Please visit https://www.pcmatic.com/add-device/ for instructions on how to install, log in, and begin using PC Matic. If you run into any trouble please visit https://www.pcmatic.com/support to submit a ticket to our help desk. The help desk is staffed 7 days a week from 7am - 1am EST.
  11. Thank you for contacting PC Matic Customer Service. Your description of the issue indicates that the fragmentation is most likely in the restore points. You can either run Windows Disk Cleanup and delete all but the last restore point, or, if necessary, turn off System Restore, reboot and defrag with PC Matic, then turn System Restore back on (and be sure to manually create a new restore point) and you should see improvement. If the fragmentation is not in the restore points, then it is in some other system file that cannot be defragged because Windows is using it when the defragger runs. The next step is to see if the fragmentation is in the page file or the hibernation file. To defrag the page file simply delete it then recreate it. The instructions here will describe how to do that: http://forum.thewindowsclub.com/windows-tips-tutorials-articles/32471-disable-delete-recreate-paging-file-windows-7-a.html If the issue still remains, then do a search on the system for a file named hiberfil.sys. If that exists it will need to be deleted as well. Windows will recreate it as needed. You can follow the instructions from here to do that: https://www.howtogeek.com/howto/15140/what-is-hiberfil.sys-and-how-do-i-delete-it/
  12. Hello, You can click the Master Reports button in PC Matic to see the results of previous scans and what was removed. You can click on the green shield icon in the lower right corner of the Windows desktop screen by the time display, select Protection Level, then set the Blocking Notification Method to Prompt for Override (Advanced). The SuperShield icon should be in your system tray but it may be hidden by default. ========================================================== To unhide the SuperShield icon, click on the small triangle to the left of the Windows time (clock) in taskbar near lower right corner of the screen and then select Customize. Look for the green SuperShield icon and select the default display behavior as "Show icon and notifications" then click Apply. Once this is completed, SuperShield should always be displayed down the by clock. ========================================================== For Windows 10, Right click the Taskbar and choose settings, then click on Select which icons appear on the taskbar. Change PC Matic Super Shield to On. We recommend that you do not use the Industry Standard level of protection as that may allow your computer to still be infected by malware or viruses. Only SuperShield Protection will give your computer the best protection possible. Open the program in question again, and when the SuperShield blocking screen appears, add the programs to your local white list by clicking on the red "Always Allow" button, PROVIDED THAT YOU KNOW FOR SURE THAT THESE ARE LEGITIMATE PROGRAMS, or add them to the local black list by clicking on the green "Always Block" button to avoid seeing the warning screen for that specific executable. ADVANCED MODE IS ONLY RECOMMENDED FOR THE BRIEF PERIOD OF TIME TO WHITELIST AN ITEM. Please return Super Shield back to it's default "Super Shield Protection" level once the white listing has been completed. If you are not sure that it is a legitimate program please let us know the name of the program or the application you are trying to run and we will investigate the issue further. For a helpful video on how to complete the instructions listed above, please click the link below: Please let us know if we can assist further.
  13. To better assist you, we have created a ticket in our help desk for you. Please check your emails for our response.
  14. Hi JayJay, There is very little overlap between PC Matic and PC Magnum. The items cleaned by PC Matic are in three major categories: Recycle Bin. Files are not actually removed from the drive when you delete them. Instead, the files are moved to the Recycle Bin where you can retrieve them if you later decide to restore them. PC Matic empties your Recycle Bin to reclaim this disk space. Internet Cache. Internet Explorer creates temporary files that are not needed after you have finished surfing. These files can take up large amounts of space and should be removed periodically. Although you can clear the cache in Internet Explorer, PC Matic uses a more thorough method that deletes files left behind by IE. Temporary Files. Windows and applications create various temporary files that are not needed after the application exits or Windows is shut down. In many cases, however, the applications do not always clean up after themselves. PC Magnum scans for and cleans or removes: Browser Cookies (IE, Chrome, & Firefox) Browsing History (IE, Chrome, & Firefox) Browser Image Cache (IE, Chrome, & Firefox) IE Typed URLs Download History (Chrome & Firefox) Facebook History Recent Document History (Excel, Word, PowerPoint, PDFs, Other) Recycle Bin PC Matic does not provide a firewall. It is our belief that when Super Shield is installed and activated; the default Windows firewall is sufficient for protection. To see if Super Shield is working you can right-click on the green shield icon in the lower right corner of the Windows desktop screen by the time display and verify that there is a check mark next to “Super Shield Protection” Please let us know if we can be of further assistance.
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