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Runaway Jim

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  1. Hi Bob, This is correct. To change your scan schedule you will need to remove the previous schedule and create a new one.
  2. A reply has been sent from our help desk to the email address registered here. Please check your junk or spam email folder if you have not received the email.
  3. The latest version of Firefox disabled the use of PC Matic Ad Blocker. Our developers are currently working a new version that will be supported by Firefox. In the meantime you can open up your extensions/ Addons store on the browser and look for Ublock Origins. This ad blocker is very similar to ours and will help you keep the ads away as we work to resolve the issue. We will let you know when the issue is resolve. Thank you for your patience.
  4. Thank you for contacting PC Matic Customer Service. We have sent a ticket from our help desk to resolve the issue. Please check your spam or junk mail folder if you do not see our message in your inbox.
  5. Hello, AdChoice is usually the result of a browser extension. Which internet browser do you use? For faster service, please visit https://www.pcmatic.com/support/ and submit a ticket to our help desk.
  6. Hello, Welcome to PC Matic, glad to have you aboard! Please visit https://www.pcmatic.com/add-device/ for instructions on how to install, log in, and begin using PC Matic. If you run into any trouble please visit https://www.pcmatic.com/support to submit a ticket to our help desk. The help desk is staffed 7 days a week from 7am - 1am EST.
  7. Thank you for contacting PC Matic Customer Service. Your description of the issue indicates that the fragmentation is most likely in the restore points. You can either run Windows Disk Cleanup and delete all but the last restore point, or, if necessary, turn off System Restore, reboot and defrag with PC Matic, then turn System Restore back on (and be sure to manually create a new restore point) and you should see improvement. If the fragmentation is not in the restore points, then it is in some other system file that cannot be defragged because Windows is u
  8. Hello, You can click the Master Reports button in PC Matic to see the results of previous scans and what was removed. You can click on the green shield icon in the lower right corner of the Windows desktop screen by the time display, select Protection Level, then set the Blocking Notification Method to Prompt for Override (Advanced). The SuperShield icon should be in your system tray but it may be hidden by default. ========================================================== To unhide the SuperShield icon, click on the small triangle
  9. To better assist you, we have created a ticket in our help desk for you. Please check your emails for our response.
  10. Hi JayJay, There is very little overlap between PC Matic and PC Magnum. The items cleaned by PC Matic are in three major categories: Recycle Bin. Files are not actually removed from the drive when you delete them. Instead, the files are moved to the Recycle Bin where you can retrieve them if you later decide to restore them. PC Matic empties your Recycle Bin to reclaim this disk space. Internet Cache. Internet Explorer creates temporary files that are not needed after you have finished surfing. These files can take up large amounts of space and should be removed per
  11. We have opened a ticket in our Help desk for you, please check your email, including the junk and spam folders.
  12. The instructions for adding a new computer can be found here: Add Device | PC Matic
  13. Hi tanmoma, A ticket was created in our help desk for your issue and you should have received an email with instructions to resolve the problem. Please reply here if you did not receive the email from our Help Desk.
  14. Hi Stanley, I created a ticket in our Help Desk for you and emailed you the instructions to reinstall PC Matic. You can also find those instructions here: Add Device | PC Matic Although we do monitor these forums, please also remember to visit https://www.pcmatic.com/support/ and create a support ticket for our Help Desk to make sure we get your question answered as quickly as possible. Please let us know any time we can help.
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