Runaway Jim

Hi JayJay, There is very little overlap between PC Matic and PC Magnum. The items cleaned by PC Matic are in three major categories: Recycle Bin. Files are not actually removed from the drive when you delete them. Instead, the files are moved to the Recycle Bin where you can retrieve them if you later decide to restore them. PC Matic empties your Recycle Bin to reclaim this disk space. Internet Cache. Internet Explorer creates temporary files that are not needed after you have finished surfing. These files can take up large amounts of space and should be removed periodically. Although you can clear the cache in Internet Explorer, PC Matic uses a more thorough method that deletes files left behind by IE. Temporary Files. Windows and applications create various temporary files that are not needed after the application exits or Windows is shut down. In many cases, however, the applications do not always clean up after themselves. PC Magnum scans for and cleans or removes: Browser Cookies (IE, Chrome, & Firefox) Browsing History (IE, Chrome, & Firefox) Browser Image Cache (IE, Chrome, & Firefox) IE Typed URLs Download History (Chrome & Firefox) Facebook History Recent Document History (Excel, Word, PowerPoint, PDFs, Other) Recycle Bin PC Matic does not provide a firewall. It is our belief that when Super Shield is installed and activated; the default Windows firewall is sufficient for protection. To see if Super Shield is working you can right-click on the green shield icon in the lower right corner of the Windows desktop screen by the time display and verify that there is a check mark next to “Super Shield Protection” Please let us know if we can be of further assistance.

We have opened a ticket in our Help desk for you, please check your email, including the junk and spam folders.

The instructions for adding a new computer can be found here: Add Device | PC Matic

Hi tanmoma, A ticket was created in our help desk for your issue and you should have received an email with instructions to resolve the problem. Please reply here if you did not receive the email from our Help Desk.

Hi Stanley, I created a ticket in our Help Desk for you and emailed you the instructions to reinstall PC Matic. You can also find those instructions here: Add Device | PC Matic Although we do monitor these forums, please also remember to visit https://www.pcmatic.com/support/ and create a support ticket for our Help Desk to make sure we get your question answered as quickly as possible. Please let us know any time we can help.