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If you can't allow the service this way, you can try the following: You will need to allow PC Matic and SuperShield through the Windows Firewall: https://supportfiles.pcpitstop.com/HelpDeskVisualAid/Windows/How_to_AllowPCMatic_thru_Firewall.pdf Once that is complete, stop the SuperShield Realtime service and restart: type in services.msc, and press Enter look for "Security Center" in the list of services (PCPitstop Realtime) turn it off, then wait until the shield turns red, then turn it back on If that does not resolve the issue, please open a supp