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Posts posted by stewieT

  1. Hi @flash411

    I'm sorry, PC Matic does not work on Chromebooks.


    PC Matic can be installed computers that run Windows XP, Vista, Windows 7, Windows 8, Windows 8.1, and Windows 10 operating systems; and macOS Sierra, High Sierra, Mojave, and Catalina (10.12-10.15).


    PC Matic will not run on Kindles, Chromebooks, or iOS devices (iPad/iPhone).


    You can install the PC Matic ad blocker in the Chrome browser by clicking here.

    If you have any additional questions regarding your PC Matic software, please feel free to reach out to our customer support help desk at: https://www.pcmatic.com/help


  2. Hi @Jo Ann


    UAC settings are system wide, so it either has to be turned on or off for all programs.


    With PC Matic, only the program's user interface requires this prompt from Windows when it is opened.  The real-time security of SuperShield is always running and scheduled scans will run without any need for user approval.  The PC Matic user interface requires UAC because that is where you can make changes to scans and SuperShield that will affect the security of the computer.


    If you have any additional questions, please feel free to reach out to our support team at https://www.pcmatic.com/help



  3. Hello @Just a Guy

    To answer your questions about PC Matic features:

    1) PC Matic does not have chat support. All support for PC Matic products is through our email-based help desk at https://www.pcmatic.com/help. 

    2) PC Matic does not provide dark web monitoring. 

    3) PC Matic does not have a password manager.

    4) PC Matic does not have a VPN.


    I'm sorry, but I am not aware of a post in the forums specifically reporting increased processor speed when using PC Matic after switching from Norton.

    Though there might not be a post specific to your request, we frequently get reviews from customers regarding increased computer performance after they begin using PC Matic.


    It won't cost you anything to try PC Matic.  Our software comes with a 30-day 100% satisfaction money-back guarantee.  If you are not satisfied with your purchase or how the program works, just let us know and your money will be refunded.


    Thank you for your interest in PC Matic.


  4. Hi @Rich Arnold

    PC Matic's support is for our software products.  We do not offer general computer repair, live tech support, or remote access.  However, as a courtesy, we will try our best to help and to answer to the best of our ability any question that you may have.


    Thank you for your interest in PC Matic!


    If you have any other questions, please feel free to reach out to our customer support at www.pcmatic.com/help



  5. Hi @Bill stewart


    PC Matic includes SuperShield. It is a real time security component and will block any program on our blacklist and programs that are not on the "known good" white list.  SuperShield should never allow malware to execute on your computer without the user's knowledge or permission.


    There is more information about SuperShield here.


    SuperShield is available for computers that run Windows and macOS 12 or later.


    We also have an Android app that protects the device from malware in apps and files.


    PC Matic is not available for iOS devices (iPhone/iPad). In fact, there are no true anti-virus apps for iOS devices.

    Apple's own security settings prevent apps from accessing information on your device without your specific consent. Even AV apps would not be able to access the files of the device to perform scans.


    If you have any more questions, please feel free to reach out to our Customer Support team at https://www.pcmatic.com/help


  6. Hi @Dino


    You shouldn't have any issues with using a VPN with PC Matic.  At the most, you may need to allow PC Matic access to the internet in the VPN settings.


    We don't have a specific recommendation for any one VPN over another as we have not done testing.


    Thanks for the question!



  7. Hello @Rich Giannini

    PC Matic can be installed on Macs running macOS 10.12 or later. 

    I'm sorry, but we do not have an app for iOS (iPad/iPhone).

    PC Matic requires a high-speed internet connection, so if your hotspot can provide upload speed of at least 1MB you shouldn't have any issues.


    If you have any other questions, or need any additional assistance, please don't hesitate to reach out to our support team at the link below:



    Thanks for your interest in PC Matic!


  8. Hi @BobH

    Are you trying to uninstall PC Matic from a Mac?  If so, you will need to enter the password for your PC Matic account.


    If you don't remember your password, you can reset it at the link below:


    If you have any further issues, either with the password, or uninstalling, please reach out to our help desk at the link below:



  9. Hi @DESKTOP-F12QG
    Ajax errors are a result of data transmission to our servers being interrupted.  Since there are a number of reasons that could cause this issue, I have opened up a ticket in our support help desk so we can get the information we need to resolve the issue for you.

    Please check your email for the ticket.


  10. Hello!
    Advice items are only suggestions and are not part of the changes PC Matic makes.

    They are only recommendations that are left for you to complete if you decide they make sense for your individual needs.


    If we can answer any other questions, or be of further assistance, please don't hesitate to reach out to the support team:



  11. Hello @NRP


    PC Matic Mac is currently in a beta release, which means a version of the program is available for installation while the final release version is still being developed.


    To address your specific issue, I have opened a ticket via our email help desk.


    Please check your email and reply so we can investigate your issue further.


    Thank you

  12. Please click the SuperShield icon in the bottom right corner of the computer screen beside the time and date. A small menu will appear.


    Choose "Protection Level" then "Allow Java"


    For your highest level of protection we recommend that you only use "Allow Java" mode when using a program or site that is being disabled by the default protection mode.


    If that does not resolve the issue, please open a support ticket at https://www.pcmatic.com/help so we can take a closer look.

  13. Sorry, PC Matic does not have an app for the Apple iPhone.


    PC Matic can be installed computers that run Windows XP, Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 operating systems.  We are currently in beta testing for Apple MacOs.


    PC Matic will not run on Kindles, Chromebooks, Apple iPad or iPhone, WindowsRT, nor on devices using the Atom processor.


    PC Matic does not work on the 1st generation Microsoft Surface, but does run on Microsoft Surface Pro 2 and later.


    We do have an Android App that can be installed from the Google Play Store  (Requires Android 4.4 and up):



  14. Please open your web browser, then copy and paste the links below, one at a time, into the address bar, then hit the Enter key:






    Follow the prompts to download each file to the computer, use the navigation tools to put the file somewhere that you can find it easily.


    Once you have the files downloaded, go to Control Panel>Appearance and Personalization>Folder Options (or File Explorer Options in Windows 10) and click on the View tab, then move the dot to "Show hidden files and folders" and click on Apply.


    Next, navigate to C:\Program Data\PCPitstopDat and move the downloaded pcpsfed.dat and pcpsfed-inc.dat file to inside of the datRTP folder that is at that location.


    After you have both files inside the datRTP folder, reboot the computer and let us know if the issue is not resolved.


    You can click the link below that corresponds to your version of Windows to view a video of the process. 


    Windows XP


    Windows Vista & Windows 7


    Windows 8/8.1 & Windows 10


    Please let us know if we can be of further assistance. 

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