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stewieT

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Everything posted by stewieT

  1. @armyguber What is happening here is the PC Matic ad blocker is blocking AOL email due to the extensive ads that AOL displays in their inbox. To whitelist AOL email, you will need to select either Temporarily or Permanently at the bottom of the blocking page.
  2. Hi @armyguber We have reached out via our customer support help desk to get some more information from you. Please check your email and reply to the message so we can help. (If you don't see the email in your inbox, please check your spam/junk folder).
  3. Hi @flash411 I'm sorry, PC Matic does not work on Chromebooks. PC Matic can be installed computers that run Windows XP, Vista, Windows 7, Windows 8, Windows 8.1, and Windows 10 operating systems; and macOS Sierra, High Sierra, Mojave, and Catalina (10.12-10.15). PC Matic will not run on Kindles, Chromebooks, or iOS devices (iPad/iPhone). You can install the PC Matic ad blocker in the Chrome browser by clicking here. If you have any additional questions regarding your PC Matic software, please feel free to reach out to our customer support help de
  4. Hi @randeyc When you see ?guccounter= in a URL it is being generated by the website owner can track usage to understand how visitors are using their website. It is not malware and is generated by the website server.
  5. Hi @Jo Ann UAC settings are system wide, so it either has to be turned on or off for all programs. With PC Matic, only the program's user interface requires this prompt from Windows when it is opened. The real-time security of SuperShield is always running and scheduled scans will run without any need for user approval. The PC Matic user interface requires UAC because that is where you can make changes to scans and SuperShield that will affect the security of the computer. If you have any additional questions, please feel free to reach out to our support t
  6. Hi @Terry B We have sent a message to your email from our customer support help desk regarding this issue. Please check your email for our message.
  7. Hello @Just a Guy To answer your questions about PC Matic features: 1) PC Matic does not have chat support. All support for PC Matic products is through our email-based help desk at https://www.pcmatic.com/help. 2) PC Matic does not provide dark web monitoring. 3) PC Matic does not have a password manager. 4) PC Matic does not have a VPN. I'm sorry, but I am not aware of a post in the forums specifically reporting increased processor speed when using PC Matic after switching from Norton. Though there might not be a post specific to your request, we frequ
  8. Hi @Doyce R. Reeves Our support team has replied to your ticket in our help desk. Please check your spam/junk folder if you haven't received it yet.
  9. Hi @Rich Arnold PC Matic's support is for our software products. We do not offer general computer repair, live tech support, or remote access. However, as a courtesy, we will try our best to help and to answer to the best of our ability any question that you may have. Thank you for your interest in PC Matic! If you have any other questions, please feel free to reach out to our customer support at www.pcmatic.com/help
  10. Hi @Bill stewart PC Matic includes SuperShield. It is a real time security component and will block any program on our blacklist and programs that are not on the "known good" white list. SuperShield should never allow malware to execute on your computer without the user's knowledge or permission. There is more information about SuperShield here. SuperShield is available for computers that run Windows and macOS 12 or later. We also have an Android app that protects the device from malware in apps and files. PC Matic is not available f
  11. Hi @Dino You shouldn't have any issues with using a VPN with PC Matic. At the most, you may need to allow PC Matic access to the internet in the VPN settings. We don't have a specific recommendation for any one VPN over another as we have not done testing. Thanks for the question!
  12. Hi @Chuck Miller Our support team has responded to your support request via email. Please check your spam/junk mail folder for the reply.
  13. Hi @BUYER BEWARE I see that you have submitted support requests to our help desk, but we have not received a response back to our replies. Could you please check your spam/junk folder for our email? When you find it, reply back to the ticket and we can help you get PC Matic working like it should on all of your computers? I look forward to hearing back from you!
  14. Hello @Rich Giannini PC Matic can be installed on Macs running macOS 10.12 or later. I'm sorry, but we do not have an app for iOS (iPad/iPhone). PC Matic requires a high-speed internet connection, so if your hotspot can provide upload speed of at least 1MB you shouldn't have any issues. If you have any other questions, or need any additional assistance, please don't hesitate to reach out to our support team at the link below: https://www.pcmatic.com/help Thanks for your interest in PC Matic!
  15. Hi @Darlene Sibley I see you have opened a ticket regarding this issue through our help desk. Please check your email for the reply from our support rep. If you don't see it in your inbox, please check your spam/junk folders. Thank you!
  16. Hi @cpatthayes Try clicking on the green shield icon in the top-right of the browser window. Click the blue power button and then the refresh button that appears beneath it. This will load the page with the PC Matic ad blocker paused. If this does not resolve the issue, please submit a support ticket at the link below so we can take a closer look for you. https://www.pcmatic.com/help
  17. Hi @BobH Are you trying to uninstall PC Matic from a Mac? If so, you will need to enter the password for your PC Matic account. If you don't remember your password, you can reset it at the link below: http://www.pcmatic.com/support/#/kb/login-issue If you have any further issues, either with the password, or uninstalling, please reach out to our help desk at the link below: https://www.pcmatic.com/help
  18. @DLAugust I wasn't able to locate an account using the email address on your forum account. I have opened a support ticket in our helpdesk so we can look into this for you. Please check your email for our message. (If you don't see it, please check your spam/junk folder). Thank you!
  19. Hi @DESKTOP-F12QG Ajax errors are a result of data transmission to our servers being interrupted. Since there are a number of reasons that could cause this issue, I have opened up a ticket in our support help desk so we can get the information we need to resolve the issue for you. Please check your email for the ticket.
  20. Hello! Advice items are only suggestions and are not part of the changes PC Matic makes. They are only recommendations that are left for you to complete if you decide they make sense for your individual needs. If we can answer any other questions, or be of further assistance, please don't hesitate to reach out to the support team: https://www.pcmatic.com/help
  21. Hello @NRP PC Matic Mac is currently in a beta release, which means a version of the program is available for installation while the final release version is still being developed. To address your specific issue, I have opened a ticket via our email help desk. Please check your email and reply so we can investigate your issue further. Thank you
  22. Please click the SuperShield icon in the bottom right corner of the computer screen beside the time and date. A small menu will appear. Choose "Protection Level" then "Allow Java" For your highest level of protection we recommend that you only use "Allow Java" mode when using a program or site that is being disabled by the default protection mode. If that does not resolve the issue, please open a support ticket at https://www.pcmatic.com/help so we can take a closer look.
  23. Sorry, PC Matic does not have an app for the Apple iPhone. PC Matic can be installed computers that run Windows XP, Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 operating systems. We are currently in beta testing for Apple MacOs. PC Matic will not run on Kindles, Chromebooks, Apple iPad or iPhone, WindowsRT, nor on devices using the Atom processor. PC Matic does not work on the 1st generation Microsoft Surface, but does run on Microsoft Surface Pro 2 and later. We do have an Android App that can be installed from the Google Play Store
  24. To reinstall PC Matic, please visit visit the link below and follow the directions for the type of device that you need to add. https://www.pcmatic.com/add-device
  25. Please open your web browser, then copy and paste the links below, one at a time, into the address bar, then hit the Enter key: defs.pcpitstop.com/3.0.15.0/pcpsfed.dat defs.pcpitstop.com/3.0.15.0/pcpsfed-inc.dat Follow the prompts to download each file to the computer, use the navigation tools to put the file somewhere that you can find it easily. Once you have the files downloaded, go to Control Panel>Appearance and Personalization>Folder Options (or File Explorer Options in Windows 10) and click on the View tab, then move the dot to "Show
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