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Posts posted by stewieT

  1. Hi @Manuela Hubbuch

    I just replied to your open help desk ticket.  Our email help desk is the only place to get official support for PC Matic's paid products.

    Please check your email and reply to continue with support for this issue.  If you do not see the email in your inbox, please check your spam/junk folder.

    We appreciate having you as a valued PC Matic customer.

  2. Hello @sunflower017

    I have created a support ticket for your issue in our help desk.

    You should have received an email with the ticket. If you don't see it in your inbox, please check your spam/junk folder.

    For the fastest support, please reply to that email which goes directly to our help desk.  Looking forward to assisting you with PC Matic!

  3. Hi @Clark W

    The message you received refers to an error on PayPal's side. According to their status history page they had an issue yesterday that should be resolved.  I would suggest clearing your browser cache and trying again.

    The installation CD contains the current install files for our software programs.  You will be able to immediately download PC Matic as soon as you place your order and can always access the latest versions via our website.  The CD is optional and most likely not needed.

    Thank you for your interest in PC Matic!


  4. Hello @URTHllc

    Sorry for your frustration.  I do see our support website is loading without errors as well.

    A support ticket has been opened from help desk so we can look into your issue further.  If you do not see it in your inbox, please check your spam/junk folders.

  5. @JimR Hello and welcome to the forums!

    I'm sorry, there is not a way to excluded specific files/folders from the PC Matic scan.  If there is something being identified as malware that you do not want removed, you can turn off AUTO FIX, run a scan, then whitelist the specific files from the High Security section of the scan report.

    If we can help with anything else, please let us know. 

  6. Hi @Xlander

    We received your support request via our email help desk and sent a reply with the instructions on how to locally whitelist software programs using PC Matic's SuperShield.

    If you don't see the reply in your inbox, please check your spam/junk folder.

    If we can be of further assistance, please reply to the support ticket or reach out to https://www.pcmatic.com/support



  7. Hi @KevinB

    To scan a flash drive, or external hard drive:

    1) Plug the device into your computer.

    2) Open PC Matic and click on the "Options" button.

    3) Under Scan Options > Drives to Scan, place a check in the boxes for only the drives that you want scanned.

    4) Click the green "Save" button and close out of the Options menu.

    You can now run a scan and only the checked drives will be scanned.


  8. Hi @johnnyD

    To create a desktop shortcut in Windows 10:

    • Click on the Start button (Windows icon in the lower left corner).
    • Scroll to the PC Pitstop folder and click on it to expand it.
    • Single click and hold on the PC Matic icon, drag it to the Desktop, then release the mouse button to 'drop' the icon.

    If you need product or account support, please feel free to reach out to us at https://www.pcmatic.com/help


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