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stewieT

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About stewieT

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    Member

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  • Gender
    Male
  • Location
    Michigan

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  1. Hi @Clark W I'm sorry, PC Matic does not have a file shredder feature in any of our programs.
  2. Hello @Roentgen We have opened a help desk ticket for your issue. If you do not see our email in your inbox in a few minutes, please check your spam/junk mail folders.
  3. Hi @Clark W Sorry for the issue with PayPal. We have reached out to you via email to better help with the issue. If you don't see it in your inbox, please check your spam folder. Thank you for your interest in PC Matic.
  4. Hi @Clark W The message you received refers to an error on PayPal's side. According to their status history page they had an issue yesterday that should be resolved. I would suggest clearing your browser cache and trying again. The installation CD contains the current install files for our software programs. You will be able to immediately download PC Matic as soon as you place your order and can always access the latest versions via our website. The CD is optional and most likely not needed. Thank you for your interest in PC Matic!
  5. Hello @URTHllc Sorry for your frustration. I do see our support website is loading without errors as well. A support ticket has been opened from help desk so we can look into your issue further. If you do not see it in your inbox, please check your spam/junk folders.
  6. Hello @URTHllc Sorry for your frustration. I do see our support website is loading without errors. A support ticket has been opened from help desk so we can look into your issue further. If you do not see it in your inbox, please check your spam/junk folders.
  7. @JimR Hello and welcome to the forums! I'm sorry, there is not a way to excluded specific files/folders from the PC Matic scan. If there is something being identified as malware that you do not want removed, you can turn off AUTO FIX, run a scan, then whitelist the specific files from the High Security section of the scan report. If we can help with anything else, please let us know.
  8. Hi @Xlander We received your support request via our email help desk and sent a reply with the instructions on how to locally whitelist software programs using PC Matic's SuperShield. If you don't see the reply in your inbox, please check your spam/junk folder. If we can be of further assistance, please reply to the support ticket or reach out to https://www.pcmatic.com/support
  9. Hi @Dracula42154 An ajax error is the result of interrupted communication to our servers. I have opened a help desk ticket for you so we can help diagnose the cause. If you don't see the email in your inbox, please check your spam/junk folder.
  10. Hi @Ebubba Our support help desk can be reached at https://www.pcmatic.com/support You should receive an email in your inbox soon with a ticket open for your issue. If you don't see it in your inbox, please check your spam folder.
  11. Hi @MikeInKS We have sent an email from our customer support help desk to help you resolve this issue. If you don't see it in your inbox soon, please check your spam/junk mail.
  12. Hi @mjottii In a future version of macOS, Apple is changing the way programs like PC Matic can load system extensions. There is a version of PC Matic in development that will be released before then that will comply with Apple's new security requirements. PC Matic will continue to work on your computer in the meantime.
  13. Hi @Denise T An email was sent from our help desk at about 6:30pm ET on 05/09/2020 to the email address associated with your forum account and to the email address used for your PC Matic account. We have also sent another email just now.
  14. Hi @KevinB To scan a flash drive, or external hard drive: 1) Plug the device into your computer. 2) Open PC Matic and click on the "Options" button. 3) Under Scan Options > Drives to Scan, place a check in the boxes for only the drives that you want scanned. 4) Click the green "Save" button and close out of the Options menu. You can now run a scan and only the checked drives will be scanned.
  15. Hi @Craig5280 You can uninstall the ad blocker from the browsers "extensions" section in the settings. If you need product support, please visit our support website. Our Help Desk is the only official source and fastest way to receive support for PC Matic products.
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