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About stewieT

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  • System Specifications:
    Acer laptop, 1TB HDD, 16GB RAM

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  1. Hi @Bill stewart PC Matic includes SuperShield. It is a real time security component and will block any program on our blacklist and programs that are not on the "known good" white list. SuperShield should never allow malware to execute on your computer without the user's knowledge or permission. There is more information about SuperShield here. SuperShield is available for computers that run Windows and macOS 12 or later. We also have an Android app that protects the device from malware in apps and files. PC Matic is not available for iOS devices (iPhone/iPad). In fact, there are no true anti-virus apps for iOS devices. Apple's own security settings prevent apps from accessing information on your device without your specific consent. Even AV apps would not be able to access the files of the device to perform scans. If you have any more questions, please feel free to reach out to our Customer Support team at https://www.pcmatic.com/help
  2. stewieT


    Hi @Dino You shouldn't have any issues with using a VPN with PC Matic. At the most, you may need to allow PC Matic access to the internet in the VPN settings. We don't have a specific recommendation for any one VPN over another as we have not done testing. Thanks for the question!
  3. Hi @Chuck Miller Our support team has responded to your support request via email. Please check your spam/junk mail folder for the reply.
  4. Hi @BUYER BEWARE I see that you have submitted support requests to our help desk, but we have not received a response back to our replies. Could you please check your spam/junk folder for our email? When you find it, reply back to the ticket and we can help you get PC Matic working like it should on all of your computers? I look forward to hearing back from you!
  5. Hello @Rich Giannini PC Matic can be installed on Macs running macOS 10.12 or later. I'm sorry, but we do not have an app for iOS (iPad/iPhone). PC Matic requires a high-speed internet connection, so if your hotspot can provide upload speed of at least 1MB you shouldn't have any issues. If you have any other questions, or need any additional assistance, please don't hesitate to reach out to our support team at the link below: https://www.pcmatic.com/help Thanks for your interest in PC Matic!
  6. Hi @Darlene Sibley I see you have opened a ticket regarding this issue through our help desk. Please check your email for the reply from our support rep. If you don't see it in your inbox, please check your spam/junk folders. Thank you!
  7. Hi @cpatthayes Try clicking on the green shield icon in the top-right of the browser window. Click the blue power button and then the refresh button that appears beneath it. This will load the page with the PC Matic ad blocker paused. If this does not resolve the issue, please submit a support ticket at the link below so we can take a closer look for you. https://www.pcmatic.com/help
  8. Hi @BobH Are you trying to uninstall PC Matic from a Mac? If so, you will need to enter the password for your PC Matic account. If you don't remember your password, you can reset it at the link below: http://www.pcmatic.com/support/#/kb/login-issue If you have any further issues, either with the password, or uninstalling, please reach out to our help desk at the link below: https://www.pcmatic.com/help
  9. @DLAugust I wasn't able to locate an account using the email address on your forum account. I have opened a support ticket in our helpdesk so we can look into this for you. Please check your email for our message. (If you don't see it, please check your spam/junk folder). Thank you!
  10. Hi @DESKTOP-F12QG Ajax errors are a result of data transmission to our servers being interrupted. Since there are a number of reasons that could cause this issue, I have opened up a ticket in our support help desk so we can get the information we need to resolve the issue for you. Please check your email for the ticket.
  11. stewieT


    Hello! Advice items are only suggestions and are not part of the changes PC Matic makes. They are only recommendations that are left for you to complete if you decide they make sense for your individual needs. If we can answer any other questions, or be of further assistance, please don't hesitate to reach out to the support team: https://www.pcmatic.com/help
  12. Hello @NRP PC Matic Mac is currently in a beta release, which means a version of the program is available for installation while the final release version is still being developed. To address your specific issue, I have opened a ticket via our email help desk. Please check your email and reply so we can investigate your issue further. Thank you
  13. Please click the SuperShield icon in the bottom right corner of the computer screen beside the time and date. A small menu will appear. Choose "Protection Level" then "Allow Java" For your highest level of protection we recommend that you only use "Allow Java" mode when using a program or site that is being disabled by the default protection mode. If that does not resolve the issue, please open a support ticket at https://www.pcmatic.com/help so we can take a closer look.
  14. Sorry, PC Matic does not have an app for the Apple iPhone. PC Matic can be installed computers that run Windows XP, Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 operating systems. We are currently in beta testing for Apple MacOs. PC Matic will not run on Kindles, Chromebooks, Apple iPad or iPhone, WindowsRT, nor on devices using the Atom processor. PC Matic does not work on the 1st generation Microsoft Surface, but does run on Microsoft Surface Pro 2 and later. We do have an Android App that can be installed from the Google Play Store (Requires Android 4.4 and up): https://play.google.com/store/apps/details?id=com.pcmatic.android&hl=en
  15. To reinstall PC Matic, please visit visit the link below and follow the directions for the type of device that you need to add. https://www.pcmatic.com/add-device
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