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About stewieT

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  • System Specifications:
    Acer laptop, 1TB HDD, 16GB RAM

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  1. Hi @Bob Gibson Our support team has responded to your help desk support ticket with the steps to resolve the issue. If you haven't seen the email in your inbox, please check your spam/junk folder.
  2. Hi @Gruns We have replied to your email support ticket. If you don't see our email in your inbox, please check your spam/junk folder.
  3. Hi @Norman Moore I'm sorry, PC Matic does not work on Chomebooks. PC Matic can be installed on computers running Windows, macOS 10.12 or later, and Android devices running version 4.4 or later. If we can of any further assistance, please feel free to reach out to our customer support team at https://www.pcmatic.com/help
  4. Hi @why me I see from your support help desk ticket that this issue was resolved. Is that correct or are you still having an issue?
  5. Hi @physiomech3 To resolve the issue with the PC Magnum program being unresponsive: 1) Download and install the free Revo uninstaller from the link below and use that to uninstall PC Magnum completely. If you get an error message from the program uninstaller while running Revo, just click that message closed then hit the Next button in Revo to continue with the uninstall. Use the advanced scan option. How to use the Revo Uninstaller 2) Download the settings cleaning tool. This will ensure your PC Magnum cache is cleared. Once the file is downloaded, open it to run it. You will be prompted whether you want to allow it to run, choose yes. Next, it will extract the files and open a command prompt. You will see a small grey window with a message that reads: "Are you sure you want to Delete all Internet Explorer Settings". Right below this message, click the box located beside "Delete Personal Settings", then click "Reset". Another small grey box will appear with a list of items that are to be cleaned. Once there is a green check mark beside all of the items listed, click "Close" This will prompt another command that will clear all cached items from your browser add ons followed by another window that states "Deleting History". Allow this to complete. Once it is complete, the Command window will disappear. The tool has completed. Restart your computer. <<Very Important! 3) When the computer is powered back on, download and reinstall PC Magnum. Once the program is installed, launch the application, and login to run the scan. Let us know if this does not resolve the issue.
  6. Hi @Duke PC Matic does not have a SPAM filter and does not have access to your email account. PC Matic scans only the files that reside on your computer and SuperShield protects your computer from malicious programs that may attempt to run on the computer. Thanks for the question!
  7. @armyguber What is happening here is the PC Matic ad blocker is blocking AOL email due to the extensive ads that AOL displays in their inbox. To whitelist AOL email, you will need to select either Temporarily or Permanently at the bottom of the blocking page.
  8. Hi @armyguber We have reached out via our customer support help desk to get some more information from you. Please check your email and reply to the message so we can help. (If you don't see the email in your inbox, please check your spam/junk folder).
  9. Hi @flash411 I'm sorry, PC Matic does not work on Chromebooks. PC Matic can be installed computers that run Windows XP, Vista, Windows 7, Windows 8, Windows 8.1, and Windows 10 operating systems; and macOS Sierra, High Sierra, Mojave, and Catalina (10.12-10.15). PC Matic will not run on Kindles, Chromebooks, or iOS devices (iPad/iPhone). You can install the PC Matic ad blocker in the Chrome browser by clicking here. If you have any additional questions regarding your PC Matic software, please feel free to reach out to our customer support help desk at: https://www.pcmatic.com/help
  10. Hi @randeyc When you see ?guccounter= in a URL it is being generated by the website owner can track usage to understand how visitors are using their website. It is not malware and is generated by the website server.
  11. Hi @Jo Ann UAC settings are system wide, so it either has to be turned on or off for all programs. With PC Matic, only the program's user interface requires this prompt from Windows when it is opened. The real-time security of SuperShield is always running and scheduled scans will run without any need for user approval. The PC Matic user interface requires UAC because that is where you can make changes to scans and SuperShield that will affect the security of the computer. If you have any additional questions, please feel free to reach out to our support team at https://www.pcmatic.com/help
  12. Hi @Terry B We have sent a message to your email from our customer support help desk regarding this issue. Please check your email for our message.
  13. Hello @Just a Guy To answer your questions about PC Matic features: 1) PC Matic does not have chat support. All support for PC Matic products is through our email-based help desk at https://www.pcmatic.com/help. 2) PC Matic does not provide dark web monitoring. 3) PC Matic does not have a password manager. 4) PC Matic does not have a VPN. I'm sorry, but I am not aware of a post in the forums specifically reporting increased processor speed when using PC Matic after switching from Norton. Though there might not be a post specific to your request, we frequently get reviews from customers regarding increased computer performance after they begin using PC Matic. It won't cost you anything to try PC Matic. Our software comes with a 30-day 100% satisfaction money-back guarantee. If you are not satisfied with your purchase or how the program works, just let us know and your money will be refunded. Thank you for your interest in PC Matic.
  14. Hi @Doyce R. Reeves Our support team has replied to your ticket in our help desk. Please check your spam/junk folder if you haven't received it yet.
  15. Hi @Rich Arnold PC Matic's support is for our software products. We do not offer general computer repair, live tech support, or remote access. However, as a courtesy, we will try our best to help and to answer to the best of our ability any question that you may have. Thank you for your interest in PC Matic! If you have any other questions, please feel free to reach out to our customer support at www.pcmatic.com/help
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