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stewieT

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About stewieT

  • Birthday 06/28/1984

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  • Gender
    Male
  • Location
    Michigan

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  1. Hello @PARoss Product support is available via our email help desk. Please check your email for a support ticket from customer service team. If you don't see it in your inbox, please check your spam/junk folder.
  2. Hi @fdkpdx Sorry for the delay. Ticket volumes are rather high at the moment. We're working to reply as fast as possible. Please check your email for a response within a few minutes. (If you don't see it in your inbox, please check your spam folder).
  3. Hi @Manuela Hubbuch I just replied to your open help desk ticket. Our email help desk is the only place to get official support for PC Matic's paid products. Please check your email and reply to continue with support for this issue. If you do not see the email in your inbox, please check your spam/junk folder. We appreciate having you as a valued PC Matic customer.
  4. Hi @Alanff23 Please check your email inbox for a support ticket from our help desk. If you don't see it in your inbox, please check your spam/junk folder.
  5. Hi @Bob Onysko We have replied to your help desk support ticket. If you don't see our email in your inbox, please check your spam/junk folder. Looking forward to assisting you.
  6. Hi @John Trauger We have opened a support ticket to help you resolve this issue. If you do not see our email in your inbox, please check your spam/junk folder. Looking forward to assisting you.
  7. Hello @sunflower017 I have created a support ticket for your issue in our help desk. You should have received an email with the ticket. If you don't see it in your inbox, please check your spam/junk folder. For the fastest support, please reply to that email which goes directly to our help desk. Looking forward to assisting you with PC Matic!
  8. Hi @Clark W I'm sorry, PC Matic does not have a file shredder feature in any of our programs.
  9. Hello @Roentgen We have opened a help desk ticket for your issue. If you do not see our email in your inbox in a few minutes, please check your spam/junk mail folders.
  10. Hi @Clark W Sorry for the issue with PayPal. We have reached out to you via email to better help with the issue. If you don't see it in your inbox, please check your spam folder. Thank you for your interest in PC Matic.
  11. Hi @Clark W The message you received refers to an error on PayPal's side. According to their status history page they had an issue yesterday that should be resolved. I would suggest clearing your browser cache and trying again. The installation CD contains the current install files for our software programs. You will be able to immediately download PC Matic as soon as you place your order and can always access the latest versions via our website. The CD is optional and most likely not needed. Thank you for your interest in PC Matic!
  12. Hello @URTHllc Sorry for your frustration. I do see our support website is loading without errors as well. A support ticket has been opened from help desk so we can look into your issue further. If you do not see it in your inbox, please check your spam/junk folders.
  13. Hello @URTHllc Sorry for your frustration. I do see our support website is loading without errors. A support ticket has been opened from help desk so we can look into your issue further. If you do not see it in your inbox, please check your spam/junk folders.
  14. @JimR Hello and welcome to the forums! I'm sorry, there is not a way to excluded specific files/folders from the PC Matic scan. If there is something being identified as malware that you do not want removed, you can turn off AUTO FIX, run a scan, then whitelist the specific files from the High Security section of the scan report. If we can help with anything else, please let us know.
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