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stewieT

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About stewieT

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    Michigan

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  1. Hi @Denise T An email was sent from our help desk at about 6:30pm ET on 05/09/2020 to the email address associated with your forum account and to the email address used for your PC Matic account. We have also sent another email just now.
  2. Hi @KevinB To scan a flash drive, or external hard drive: 1) Plug the device into your computer. 2) Open PC Matic and click on the "Options" button. 3) Under Scan Options > Drives to Scan, place a check in the boxes for only the drives that you want scanned. 4) Click the green "Save" button and close out of the Options menu. You can now run a scan and only the checked drives will be scanned.
  3. Hi @Craig5280 You can uninstall the ad blocker from the browsers "extensions" section in the settings. If you need product support, please visit our support website. Our Help Desk is the only official source and fastest way to receive support for PC Matic products.
  4. Hi @Sarah Jordan It sounds like you downloaded the Windows installation file. Please see the installation page and select "macOS" for the installation file and steps to install on your Macbook Pro: https://www.pcmatic.com/add-device PC Matic can be installed on Macs running macOS 10.12 or later.
  5. Hi @blueEagle Our customer support team has reached out via email to help you. The best and fastest route to customer support is via our email help desk at https://www.pcmatic.com/support
  6. Hi @johnnyD To create a desktop shortcut in Windows 10: Click on the Start button (Windows icon in the lower left corner). Scroll to the PC Pitstop folder and click on it to expand it. Single click and hold on the PC Matic icon, drag it to the Desktop, then release the mouse button to 'drop' the icon. If you need product or account support, please feel free to reach out to us at https://www.pcmatic.com/help
  7. Please check your email for a support ticket from our email help desk. Support for PC Matic is available via our ticket based email help desk. The best way to get product support is by going to https://www.pcmatic.com/support/
  8. Hi @Jim Brown Our support team replied to your help desk ticket earlier today. If you don't see the reply in your inbox, please check your spam/junk folder.
  9. Hi @Mary Alice Carnahan Our customer support team has replied to your help desk ticket via email. If you don't see the message in your inbox, please check your spam/junk folder.
  10. We have released a new version of SuperShield (3.0.26.0) that resolves the issue with the new Edge browser crashing when scanned by SuperShield. You should receive this update automatically. To check the version installed, click on the green shield icon in your taskbar, then click About SuperShield. If you're running 3.0.26.0, restarting the computer should resolve the issue. If you are running a version older than 3.0.26.0, please contact our support help desk and we can provide a manual installation link.
  11. Hi @Frank123 Please check your email for a message from our support help desk. If you don't see it in your Inbox, please check your spam folder as well. All of our support is done via ticket based system, the fastest way to get support is to submit a ticket via https://www.pcmatic.com/support
  12. Hi @David Simpson We have released a new version of SuperShield (3.0.26.0) that resolves the issue with the Brave browser crashing when scanned by SuperShield. You should receive this update automatically. To check the version installed, click on the green shield icon in your taskbar, then click About SuperShield. If you're running 3.0.26.0, restarting the computer should resolve the issue. If you are running a version other than 3.0.26.0, please contact our support help desk and we can provide a manual installation link.
  13. Hi @Robert Cook Please check your email for a message from our support help desk. If you don't see it in your Inbox, please check your spam folder as well. All of our support is done via ticket based system, the fastest way to get support is to submit a ticket via https://www.pcmatic.com/support If we can be of further assistance, please don't hesitate to submit a support ticket at the link above.
  14. Hi @John Jernigan You should receive an email soon from our help desk. If you don't see it in your Inbox, please check your spam folder as well. If we can be of further assistance, please don't hesitate to submit a ticket via https://www.pcmatic.com/support
  15. Hi @Larry Lahmann Our customer support team has responded to your support ticket via email. If you don't see the reply in your inbox, please check your spam/junk folders.
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