So I am replying to my own post. In reading further I saw that some updates require logging out of my account and logging back in. When I did this step the computer primary information switched at the top of the PC Matic screen to my information. It appears that I discovered the solution.
I have made a switch to PC Matic, I downloaded the software and set up a new account. When I loaded it on my computer and set everything up I have discovered that the name, e-mail and account number that shows at the top of my desktop screen is NOT anything that i recognize. I have tried to edit that info to change it to my own account, but have been blocked and told that all of the information is already in use. This worries me as a new user. How can i correct this?