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About Bob_D

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  • System Specifications:
    ASUS Laptop W10-64, i7CPU, 750G-HD, DVDRW, 16G-RAM

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  1. I have 9 PC's covered by SS and only my ASUS Windows 10 laptop goes red shield every couple of days. I finally had to make the icon visible in the tray so I would know when it happened otherwise I would go days without protection. When I open the protection level it says "Off Until Re-Boot" but a re-boot doesn't solve the problem. I have tried uninstalling and reinstalling both PC Matic and Super Shield without success. I even get a Microsoft notification that Super Shield needs attention when it happens but I usually miss it. Today, I logged into PC Matic and all of a sudden, while I was looking for help, the SS icon went yellow and then green. Is there a user settings that I need to change to give PC Matic and/or SS permission to update itself? Thanks for any help.
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