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About Blackout7491

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  1. Sorry for the necro, but if you are still having trouble, add the extension here: https://chrome.google.com/webstore/detail/pc-matic/okmhneofinpilciglijihehjpaegledb
  2. Well, both the SSD and HDD are about 2 years old this summer.I don't know if that is old or not in the PC world. It worked! Thank you!
  3. In my emails detailing the final results of the scan, data fragmentation was always drastically reduced. Recently, data fragmentation (both data and total) remains the same and isn't reduced. Why isn't it reducing it and how can I fix it?
  4. I find this background process running intermittently several times throughout the day, eating up bandwidth. I'm not sure where it is from, I can't find anything Googling it. Is this a PC Matic thing and how can I stop it? I never dealt with it before recently.
  5. So, I managed to get it working, but I am not sure what fixed it. I'll explain: I did everything as they asked until step 5. I tried opening PC Matic but I got this symbol as can be seen on this link: https://forums.pcpitstop.com/topic/207054-cannot-open-pc-pitstop-endless-loading-loop/?tab=comments#comment-1813693 So, I just decided to uninstall and have a fresh install. I restarted my computer and booted the program up. I started a scan (note, without unchecking the three problem areas you stated, as I forgot) but everything seems to be running normally. These are the instructions provided: Hopefully this helps someone in the future and thanks to the PCMatic team! God bless!
  6. Thanks, hopefully I'll be able to use this again. I will post the solution for anybody with a future problem similar.
  7. I haven't been able to run a full scan, it always stops at scanning the drivers and throws this notification at me: Ajax error returned: timeout save StabilityTests.asp Not sure what to do, only other thing related to this when Googled is this: Unfortunately, there are no real solutions and the OP did not let us know the solution. Maybe a fresh install would work?
  8. Thank you. It appears all of the threats were removed completely. Thank you and thanks PC Matic. God bless, Blackout
  9. This is probably a stupid question but I want to know every detail. I did a scan and it found 3 red level threats and in the summary said the red dot means 'automatic removal'. I just wish to be completely sure these viruses were completely removed. Thanks.
  10. Thank you! Is there anywhere I can check to find the version number so I can replace the numbers in the link accordingly? Thanks again! God bless Blackout
  11. Due to terrible internet connection, definition updates always fail, so I must do them manually. Can any mods or admins send me the URL link to download the newest version? Thanks.
  12. Thanks, I'll see if I can get any help. I will post a solution if I am able to resolve it.
  13. The thing is I am not able to enter. Instead, I get the above image.
  14. Lately, I've been receiving notifications on my computer that are from Supershield. They state "Updates to potentially vulnerable software are available" with a yellow shield. I am not able to enter PC Matic's PC Pitstop and rather faced a yellow triangle yield sign and endless loading. I am not sure what is happening nor what to do. I will post a picture of what I face when attempting to enter PC Pitstop. God bless, Blackout
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