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About Blackout7491

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  1. I have not noticed any defrag option or result since PC Matic's latest update. I have not seen it in the scan options, the results, or the results emailed to me. This only stopped appearing a few weeks ago. What gives? Is it not a service you guys offer anymore?
  2. Sorry for the necro, but if you are still having trouble, add the extension here: https://chrome.google.com/webstore/detail/pc-matic/okmhneofinpilciglijihehjpaegledb
  3. Well, both the SSD and HDD are about 2 years old this summer.I don't know if that is old or not in the PC world. It worked! Thank you!
  4. In my emails detailing the final results of the scan, data fragmentation was always drastically reduced. Recently, data fragmentation (both data and total) remains the same and isn't reduced. Why isn't it reducing it and how can I fix it?
  5. I find this background process running intermittently several times throughout the day, eating up bandwidth. I'm not sure where it is from, I can't find anything Googling it. Is this a PC Matic thing and how can I stop it? I never dealt with it before recently.
  6. So, I managed to get it working, but I am not sure what fixed it. I'll explain: I did everything as they asked until step 5. I tried opening PC Matic but I got this symbol as can be seen on this link: https://forums.pcpitstop.com/topic/207054-cannot-open-pc-pitstop-endless-loading-loop/?tab=comments#comment-1813693 So, I just decided to uninstall and have a fresh install. I restarted my computer and booted the program up. I started a scan (note, without unchecking the three problem areas you stated, as I forgot) but everything seems to be running normally. These are the instructions provided: Hopefully this helps someone in the future and thanks to the PCMatic team! God bless!
  7. Thanks, hopefully I'll be able to use this again. I will post the solution for anybody with a future problem similar.
  8. I haven't been able to run a full scan, it always stops at scanning the drivers and throws this notification at me: Ajax error returned: timeout save StabilityTests.asp Not sure what to do, only other thing related to this when Googled is this: Unfortunately, there are no real solutions and the OP did not let us know the solution. Maybe a fresh install would work?
  9. Hello! My internet connection is, well, to put it bluntly, garbage. I get an average of maybe 80KB/s download and even worse upload. It is an old internet plan that was high-speed a few years back. I remember now last time PC Matic Super Shield updated, the definition downloads kept failing until I got lucky. I did all you asked me too and it worked! Thank you! Is there a way to access those links so I can download them manually (which is much easier) in the future? God bless, Blackout
  10. Hello! Recently, my PC Matic Supershield in my task bar is red and says I am not protected. I have no idea what caused it, I haven't done anything. I've tried several uninstalls and reinstalls but to no avail. I've been happy with PC Matic up until this point and I'd greatly appreciate any help! I don't know if this helps, but I have a Windows 10 1709, OS build is 16299.125. Thank you! If I left out any vital information, let me know! Blackout
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