I am an MSP, only have about a dozen clients right now, but am growing.
I have a few windows 10 computers that will not run or complete a scan, automatically or manually.
Windows 10 x64
Intel Core i5-3340 3100MHz
2 of my problem clients run proprietary databases. One is called LimoWiz and one is from Duke Energy
When I perform a manual scan, remotely, the scan starts, goes thru the motions and then stops and will not go past:
Scanning in Progress
Setting up Disk Scan
And it never gets past that
I turned off Defender and ensured that there were no other antivirus products
I appreciate any and all help, especially if you can direct me to how to troubleshoot the product without asking questions of anyone.
I have been a tech for companies using ConnectWise and am used to having 'too' many options and tools available
But it seems that no one PC Matic or ConnectWise for that matter, offers a resource for us to resolve our own problems without going to PC Matic Tech Support.
Love the product, but just frustrated that I don't have the tools to do the work myself.
Thanks in advance to all who respond in advance.