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Richard W. Schierer

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About Richard W. Schierer

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  1. I am an MSP, only have about a dozen clients right now, but am growing. I have a few windows 10 computers that will not run or complete a scan, automatically or manually. Operating System Windows 10 x64 Processor Intel Core i5-3340 3100MHz Model Inspiron 660 2 of my problem clients run proprietary databases. One is called LimoWiz and one is from Duke Energy When I perform a manual scan, remotely, the scan starts, goes thru the motions and then stops and will not go past: Scanning in Progress Setting up Disk Scan And it never gets past that I turned off Defender and ensured that there were no other antivirus products I appreciate any and all help, especially if you can direct me to how to troubleshoot the product without asking questions of anyone. I have been a tech for companies using ConnectWise and am used to having 'too' many options and tools available But it seems that no one PC Matic or ConnectWise for that matter, offers a resource for us to resolve our own problems without going to PC Matic Tech Support. Love the product, but just frustrated that I don't have the tools to do the work myself. Thanks in advance to all who respond in advance. Rich
  2. I have been an MSP with PC Matic since November 2016. I like the product and the pricing. My questions are: Is there anywhere I can download partner ready marketing files? I want something professional to send out to perspective clients. Is there a better and more up to date user's guide? thanks in advance! Rich
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