Okay, I received an email from PcPitStop Support with the following instructions:
PC Pitstop Support
Dec 10 (2 days ago)
Reply to me
Thank you for contacting PC Pitstop Customer Service. Run the Active X control removal tool from the link below: http://files.pcpitstop.com/support/Remove-All.cmd If you are using Vista, Windows 7, or Windows 8, first save the file above to your desktop, then right-click on the file and select, "Run as administrator". Once the removal tool completes, uninstall PC Matic from the control panel add/remove programs go to c:\program files\pcpitstop and manually delete the PC Matic folder to make sure that all parts are removed reinstall PC Matic from this link: http://pcmatic.com/download right-click on the link above and select "Save target as..." then save the file above to your desktop, then right-click on the saved file and select, "Run as administrator" to start the installer reboot the computer run PC Matic again and verify that it downloads a new Active X control. An Active X control install request will look like the image in this link: http://img855.imageshack.us/img855/1185/spv9.jpg Please try installing SuperShield directly from the link below and let us know if that does not resolve the issue: http://supershield-files.pcpitstop.com/pcmaticss59-setup.exe Vince McDaid Technical Support PC Pitstop LLC Texas, USA
I followed the instructions, one by one, and it now appears that PcMatic is installed; however, the main popup after clicking on the desktop icon is still GREYED out and just sits there....STILL!
One thing I have noticed is that the PcMatic popup blocker is now showing in the upper right-hand corner of my screen and appears to be functioning. Another thing I noticed is a red PcMatic logo in my system tray...see attached screenshot....unlicensed? What's up with that?