MPB

Thanks Juliet and team! I will take this to the new forum.

No I haven't uninstalled the printer. Can you tell me about the Licensing Diagnostic?

Can't print. Window updates don't fully load. Requests to activate Windows. Occasional System32 errors for .exe

It did not appear that I needed to do this based on the results. Should I?

Hi Juliet, here are the results. Also, please tell me how to interpret the licensing diagnostic. https://www.dropbox.com/s/mqjva5x2kciev36/cbs.txt?dl=0

After backing up, I initiated a System Refresh and it failed. message: There was a probelm refreshing your PC No changes were made Check for solutions to this problem When I tried to check for a solution, nothing happened. I believe there is also an issue with Windows activation however I no longer have the product key.

Ok, thanks. Do I need to back-up my files? Does this wipe out applications?

Thanks Juliet!

From the Tweaking.com - Windows Repair Pre-scan... Als, would you like to see the logfile(s) from the Windows Repair scan? ┌────────────────────────────────────────────────────────────────────────────────┐ │ Tweaking.com - Windows Repair v3.6.4 - Pre-Scan │ Computer: DAVID (Windows 8.1 6.3.9600 ) (64-bit) │ [started Scan - 11/18/2015 7:54:19 AM] └────────────────────────────────────────────────────────────────────────────────┘ ┌────────────────────────────────────────────────────────────────────────────────┐ │ Scanning Windows Packages Files. │ Started at (11/18/2015 7:54:19 AM) │ │ These F

Reattached FRST results Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:16-11-2015 Ran by David (administrator) on DAVID (18-11-2015 07:29:35) Running from C:\Users\David\Desktop Loaded Profiles: David (Available Profiles: David & michael) Platform: Windows 8.1 (X64) Language: English (United States) Internet Explorer Version 11 (Default browser: Chrome) Boot Mode: Normal Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/ ==================== Processes (Whitelisted) ==========

Ok. Tried various conditions to print and no luck. Reran ESET which found the same two trojan threats, quarantined. Reran MBAR, no malware. Reran Tweaking.com - Windows Repair - System File Check found issues but could not finish - Windows Repair found issues and could not finish Based on this, what can we do to repair Windows first? Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:16-11-2015 Ran by David (administrator) on DAVID (18-11-2015 07:29:35) Running from C:\Users\David\Desktop Loaded Profiles: David (Available Profiles: David & michael) Platform:

I have no earlier Restore Points....what now?

I tried to Activate from PC Settings but it could not. How do I see the earlier Restore Points? Fix result of Farbar Recovery Scan Tool (x64) Version:16-11-2015 Ran by David (2015-11-17 06:39:58) Run:2 Running from C:\Users\David\Desktop Loaded Profiles: David (Available Profiles: David & michael) Boot Mode: Normal ============================================== fixlist content: ***************** start CreateRestorePoint: CloseProcesses: C:\Users\David\Downloads\FLVPlayer-Chrome (1).exe C:\Users\David\Downloads\FLVPlayer-Chrome.exe EmptyTemp: Hosts: End ***************** Resto

Also as I logged on this morning, but not every time, I am instructed to go to PC Settings to Activate Windows. And after doing so it says it cannot be done at this time.

No Windows update during that time. ESET Scan results: C:\Users\David\Downloads\ccsetup501 (1).exe Win32/Bundled.Toolbar.Google.D potentially unsafe application C:\Users\David\Downloads\ccsetup501.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application C:\Users\David\Downloads\ccsetup502.exe Win32/Bundled.Toolbar.Google.D potentially unsafe application C:\Users\David\Downloads\FLVPlayer-Chrome (1).exe NSIS/TrojanDownloader.Adload.AA trojan C:\Users\David\Downloads\FLVPlayer-Chrome.exe NSIS/TrojanDownloader.Adload.AA trojan

Still no printing capability. I think this may trace back to an update a week ago (Oct 8-9).

Back again. Here are the results as requested. Fix result of Farbar Recovery Scan Tool (x64) Version:16-11-2015 Ran by David (2015-11-16 19:06:18) Run:1 Running from C:\Users\David\Desktop Loaded Profiles: David (Available Profiles: David & michael) Boot Mode: Normal ============================================== fixlist content: ***************** start CreateRestorePoint: CloseProcesses: ShellIconOverlayIdentifiers: [GDriveSharedOverlay] -> {81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44} => No File HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTIO

Thanks Juliet. I'll send tonite.

No problem. I attached the files. Addition.txt FRST.txt system-log.txt

Good morning. The Malwarebytes scan finished and found no malware. See attached results including FRST. --------------------------------------- Malwarebytes Anti-Rootkit BETA 1.09.3.1001 © Malwarebytes Corporation 2011-2012 OS version: 6.3.9200 Windows 8.1 x64 Account is Administrative Internet Explorer version: 11.0.9600.18053 File system is: NTFS Disk drives: C:\ DRIVE_FIXED CPU speed: 1.796000 GHz Memory total: 6248751104, free: 3371937792 Downloaded database version: v2015.11.15.04 Downloaded database version: v2015.11.14.01 Downloaded database version: v2015.11.13.01 =

WIndows Repair could not finish...it stopped on 8/35 repairs. Received a Windows error message in a green bar across the screen, "This app can't run on your PC To find a version for your PC, check with the software publisher" I did not see another version.

Hi Juliet, There are no critical updates. I cannot print from the computer but I can from my cellphone. Could not print from Word, Excel or Wordpad, even in Safe Mode.

I have restored back to 11/13/15 however I received an error that said it did not complete successfully due to an unspecified error (0x80070002). When the reboot finished it said that the Restore was successful. ??? I have been successful in manually updating about 4 of 7 updates. I have repeated this 3 times. (and Lots more to do) Still cannot print from MS programs or drawing programs.

Windows update failed...message We couldn't complete the updates Undoing changes Don't turn your computer off

I've attached the Farbar scans and should also say that this may trace back to a Windows Update. The first evidence was that I could not print from a drawing application and now have to End Task just to get out. My printer is unable to connect in Word. Every time it boots I am directed to PC Settings to Activate windows and when I try it says it cannot be done. Any help you guys could give would be greatly appreciated! Mike Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:07-11-2015 Ran by David (administrator) on DAVID (15-11-2015 05:46:17) Running from C:\User