Juliet, I have used PCmatic, SpeedUpMyPC, and AVG programs in attempt to remove it, but none of them have worked.
Jacee, I have followed those instructions, as well as many more.
So far it seems that it has been removed from my Firefox extensions, but I can not get it to remove from my control panel. Every time I try to uninstal it, I get a pop-up telling me that I must contact my system administrator to delete it, but I am my system administrator. Do either of you, or anyone else, know why this may be happening?