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  1. Today
  2. Hey @liquidhippo thanks for the update, glad you got it squared away! Please don't hesitate to reach out to our Customer Support team should the need arise. Tx 🤠
  3. Tx, Just wanted to say that it APPEARS that the issue has been resolved. Wanted to give it a few days to make sure. The hangup was that simply uninstalling Malwarebytes wasn't good enough, you have to following specific steps to uninstall Malwarebytes in a particular way. Thanks for the help.
  4. This continually occurs off and on while in gaming apps, I long out to find a message from windows Security; saying "Windows Defender Antivirus and PC Matic Super Shield are both turned off." from what looks like an outside source because this is usually when the message shows up, and constantly from multiple apps. I'm using my moms PCM account and I'm just sharing this because it's kind of an annoying popup that makes me think I was or was almost hacked
  5. Yesterday
  6. Good Day, I have PC Matic running on my Macbook Pro (Catalina, OS 10.15.2). Since installing it, I have had continuous small issues and now some big ones. It is hanging up several of my needed work applications and crashing my laptop. I downloaded the file and tried to open the uninstall document. It failed with the "cannot open" error. I tried right-clicking on it and clicking open that way, it failed with the same message. Please, I need this thing off my computer like now so that I can request a refund. Thank you!
  7. Last week
  8. If you need support for PC Matic, please visit our official support center: https://www.pcmatic.com/support/
  9. "PC Matic does not offer phone support nor will we ever call you to alert you to problems with your computer. If you are a PC Matic subscriber, running a PC Matic scan and clean will not only alert you to any issues but will fix them as well. Microsoft will also never call you to alert you to issues with your computer. If you get a call from someone representing themselves as Microsoft, just hang up as they are not being honest. Microsoft offers the following advice: https://support.microsoft.com/en-us/help/4013405/windows-protect-from-tech-support-scams See the link below for additional information on tech support scams: https://askleo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now/ Remember, if you receive a call from PC Matic, Microsoft, or another antivirus company, they are not legitimate and are just trying to scam you out of money." Thanks @stewieT for the well stated info!
  10. PC Matic does not offer phone support nor will we ever call you to alert you to problems with your computer. If you are a PC Matic subscriber, running a PC Matic scan and clean will not only alert you to any issues but will fix them as well. Microsoft will also never call you to alert you to issues with your computer. If you get a call from someone representing themselves as Microsoft, just hang up as they are not being honest. Microsoft offers the following advice: https://support.microsoft.com/en-us/help/4013405/windows-protect-from-tech-support-scams See the link below for additional information on tech support scams: https://askleo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now/ Remember, if you receive a call from PC Matic, Microsoft, or another antivirus company, they are not legitimate and are just trying to scam you out of money.
  11. The phone call said the card would be charged $1000.00
  12. I received a call that my credit card was being charged for a Microsoft update and to call PCMatic. Is this a scam?
  13. Thanks for the info @nigsy I've not used Clonezilla, but am aware of it. Tx
  14. HI all; We get quite a few posts about people upgrading the old HHDs to SSDs to get the speed benifit. I've just done this for a W10 laptop (1tb hhd to 1tb SSD) and came across this excellent piece of free (and I mean free - no trial period nonsense or restrictions) piece of software: https://clonezilla.org/ More than just cloning software; will also do imaging etc. MIght be worth looking at if you're thinking of an upgrade.
  15. Hola @JLenardWyandotte and Thanks for your support of our software! Currently the only way to install the ad blocker for IE is during the installation of PC Matic with Super Shield. There's a new, known bug where we're removing the PC Matic ad blocker from Internet Explorer, but we're working towards a fix. Thanks, Tx 🤠
  16. Hi @Terri Wright What browser are you using? Chrome, Brave, etc?
  17. https://support.google.com/chrome/answer/95669?co=GENIE.Platform%3DAndroid&hl=en
  18. That damn aw snap crap keeps breaking up any program I am in its real annoying please someone show me how to get rid of this annoying stuff.
  19. Hola @Mary Meacham and We're hate to see ya go, but were grateful that you entrusted your PC's security and maintenance needs to us! We n=know you had many choices available to you and have been happy to serve you. You renewal has been refunded as of yesterday and auto-renewal has been turned off. You should see the refund in 5-7 business days, if you do not, please open a ticket with our Help Desk so we can get this resolved. A ticket can be opened at https://www.pcmatic.com/support/ Tx 🤠
  20. Hola @DaveWM and Sorry for the delayed response here, but you should have received an email from our support team. If you don't see it in your inbox, please check your spam/trash folder as well. In the event you did not receive anything from us, please open a trouble ticket at https://www.pcmatic.com/support/ Tx 🤠
  21. Hola @jamesrn909 and Sorry for the delayed response here, but you should have received an email from our support team. If you don't see it in your inbox, please check your spam/trash folder as well. In the event you did not receive anything from us, please open a trouble ticket at https://www.pcmatic.com/support/ Tx 🤠
  22. My internet WILL NOT log onto pcmatic website. Im having a similar problem. All of a sudden, my pcmatic can't log in to scan. My ac5300 router thinks that pcmatic is a malicious site so it won't goto the pcmat page at all. I've turned off the firewall, updated firmware, logged in as administrator, and I still have the problem. Recently, my son's google pixel phone was infected with an xxs script virus. Now my internet is bogged down from constant attacks to my network. I changed passwords to 2G,5G-1, and 5G-2. Rebooted my router and its still the same. Pcmatic has been useless in detecting the virus.My Asus ac5300 newok security is what caught it. Any suggestions?
  23. Recently moved to a new PC (Windows 10) and voice chat seemed fine just days after setting up, but I have been unable to use voice chat since then due to other people being unable to hear anything coherent from me. To best explain, my audio would cut out every few words. "I was sayi-----------------------ld be great." Person A, and myself, can't understand each other. Person B can't understand me but can hear Person A just fine. Using this knowledge in a friend group indicated that it was a problem on my end. We're baffled because nothing that I would assume would affect this has changed since the first time chatting on this PC - plenty of installed programs, but no tinkering with settings. On Discord, there is a 1-3 signal bar that indicates how good your connection is. When this is happening, it would go down to 1 bar for exactly 5 seconds, then go back to full bars for 5 seconds, then repeat. It happened so often that I counted to confirm this was happening consistently. We've tried other services with the same results. It doesn't appear to be a problem with the programs used to chat.
  24. I got the "generic" UBLOCK from MS APP STORE for Edge (since PCMatic just coopted UBlock) And was able to find PCMATIC AddOn/Ext in the Google Chrome AddOns/Exts Store! I found where you provided "https://software.pcpitstop.com/2019/05/AdBlocker-1.4.0.0.msi" as an install for FIREFOX in another Forum discussion response! But what is the way to get it into IE???
  25. I agree with nigsy's suggestion,that would be best.
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