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  2. Today
  3. Hi @Robert Cook Please check your email for a message from our support help desk. If you don't see it in your Inbox, please check your spam folder as well. All of our support is done via ticket based system, the fastest way to get support is to submit a ticket via https://www.pcmatic.com/support If we can be of further assistance, please don't hesitate to submit a support ticket at the link above.
  4. I need Email with shield update so I can use Edge update also
  5. Hi @John Jernigan You should receive an email soon from our help desk. If you don't see it in your Inbox, please check your spam folder as well. If we can be of further assistance, please don't hesitate to submit a ticket via https://www.pcmatic.com/support
  6. I've fixed this issue once from support and now its not working with New Edge again. It had worked for about 5 days and now im back to having to turn super shield off or run as ADMIN. Please help.
  7. Yesterday
  8. Hola @Frank123 and Sorry for the delay in response here, you should have received an email from our Help Desk over the weekend. If you do not see one in your inbox, please check your spam folder as well. All of our product support is done via our ticket based, email support system. It's the best, most expedient way to get product support and can be reached by going to https://www.pcmatic.com/support/ Tx 🤠
  9. Thanks for the link. I saved the instructions for future reference. I copy the whole hard drive to hot swap hard drives regularly, so I can always restore the system easily. If necessary, I could boot from the backup drive, too. With mechanical drives, backing up or restoring the drive takes about 20 minutes, but now that the system is on M.2 drives, the old SSDs make it possible to backup or restore in under 10 minutes. That enabled me to restore the system to before the update process about 20 times in the past week before I finally got the update applied.
  10. Last week
  11. Hola @John Gastineau and To reinstall PC Matic or install on a new computer, please follow the below instructions. Reinstall PC Matic or install the program on an additional computer, download and install the program by clicking the link below: https://pcmatic.com/download Once the program is installed, launch the application, and login to run the scan. For PC Matic, you only need to login with the same registered email address , and password as was previously used for the original installation. Do not click on the 'Register' or 'Edit' option or otherwise try to use the license key again. To reset your password click the link below: https://www.pcpitstop.com/support/#/kb/login-issue If you do not receive the link to reset the password in just a few minutes, be sure to check your junk mail folders both on the local email client and also at the online email program. To install SuperShield directly click the link below: https://supershield-files.pcpitstop.com/pcmaticss3.0.24.0-setup.exe Click the link below for a video guide for adding computers. Please let us know if we can be of further assistance. Tx 🤠
  12. Hi @Larry Lahmann Our customer support team has responded to your support ticket via email. If you don't see the reply in your inbox, please check your spam/junk folders.
  13. Hola @Larry Lahmann and Thanks for your support of our software and sorry you're having trouble with your renewal. I've sent this over to our Customer Support team, one of them should be reaching out to you directly via email. Keep your eyes peeled, if you don't see an email from us on your inbox, please check your spam folder too! All of our support is done by a ticket based email system. The best way to get product support is by going to https://www.pcmatic.com/support/ Tx 🤠
  14. I'd not pay for M$ unless it was a mission critical system and my business depended on it. If you have a good, working image that you can restore from, do that and use on of the following methods to block the offending update. https://www.tenforums.com/tutorials/8280-hide-show-windows-updates-windows-10-a.html Tx Edit: I see you got it goin again, good deal.
  15. I finally got KB 4532693 to install successfully. I'd downloaded the manual install file, run it, and gotten the same "Preparing Automatic Repair" message. I couldn't get into any of the advanced troubleshooting options because they all required logging on to the administrator account. I was vaguely aware that I hadn't seen an "Administrator" account in Windows 10, but a quick Internet search revealed that it is automatically created but disabled unless you specifically enable it in an administrator CMD window using "net user administrator /enable:yes". After restoring the system, I enabled the administrator account and backed it up again. When I booted back into the problem system using my user account and ran the KB 4532693 manual install file again, everything looked the same going into the restart. I was expecting to find out if I could access the troubleshooting options with the administrator account, but instead the system booted into Windows. I resumed Windows Update and it applied three minor updates successfully, and everything is still working after several reboots. There were only two differences in my final, successful attempt to install KB 4532693: I didn't click 'restart now' but checked the Event Viewer and then used the standard reboot option, and the Administrator account was enabled when the install ran. Neither makes much sense as the reason why the install didn't trash Windows 10 boot files.
  16. This is a different and more common problem: https://www.computerworld.com/article/3528771/with-a-fix-for-the-temporary-profile-bug-still-elusive-win10-1903-and-1909-customers-should-check-p.html This is the problem I'm having: https://www.windowslatest.com/2020/02/16/windows-10-kb4532693-update-is-now-causing-boot-failures/ Unfortunately, the recommended fix is to select Advanced Options and reboot in Safe Mode to uninstall the patch, but my PC won't boot into Safe Mode on either motherboard. The next alternative is System Restore, which is equivalent to my restore from a backup hard drive, but then all Windows Updates have to be blocked indefinitely. I hadn't looked for Microsoft support recently, and found that it is available at $499 per incident. I'd be willing to bet the cost of the incident that what paying for support would get me was instructions to reinstall Windows 10 and see if that helped. Microsoft found another way to make my life more fun yesterday, too, probably to punish me for having motherboard problems. After I swapped motherboards, Office 2016 tried to reactivate and failed. I'd purchased it after Office 2013 said it had reached its reactivation limit last October, and apparently swapping the TRX40 motherboard in and out pushed Office 2016 over the edge. It was sold as having no limit, which seems to be true because it did allow me to reactivate it over the phone, although not before insisting that my cell phone number wasn't a cell phone number so I had to enter the 63-digit number on my phone and then enter the 48-digit response on my PC. Just like your PCs, the update caused no problems on my other Windows 10 system running on the same hardware as the one having problems. There could be some differences in the settings, but most of them are the same on the two systems. I'm going to try repairing the boot files after applying the update, and if that doesn't work, I'll move on to reinstalling Windows 10. If it can apply all the updates, including KB 4532693, I'll finish reinstalling my settings and applications.
  17. You may have been a little harsh to some but a little brother to me. Anyways, like it was mentioned, we're glad to see you.
  18. my PC matic fire wall is preventing me from wirelessly connecting to my printer - help
  19. My PC Matic support expired on 2/12/2020. I have tried renewing at least 11 times, each time it has failed. What is the secret?
  20. I've not experienced this on any of the 3 machines in my house nor has a family member said anything about theirs having this problem. Tx 🤠
  21. I have two hard drives with independent Windows 10 x64 operating systems. One is working fine with all Windows updates as of today, but the other goes into a 'Preparing Automatic Repair' loop every time I let Windows Update try to install KB 4532693. I've restored the hard drive over a dozen times on my Zenith II Extreme motherboard, which is going to ASUS for repair for unrelated issues, and now on my ASUS Maximus X Apex motherboard in the course of narrowing down the problem to KB 4532693, which turns out to have a history of various serious problems. I can pause Windows 10 updates, but then I won't get security updates unless I research, download, and install them manually, or any other Windows updates. Once I turn Windows update back on, KB 4352693 will try to install again and I'll lose the system. I still have few things to try, but I'm not optimistic since KB 4532693 both fails to install and makes the system unbootable, and what I've found searching the Internet is stronger on reporting problems than solutions. Has anyone else been dealing with KB 4532693 problems, preferably successfully? Is there any way to block a single Windows update permanently? Eventually, I'll have to give up and reinstall Windows 10 x64, but that could just end up back at the same point once Windows Update tries to apply KB 4532693 unless I wait until a new Windows ISO comes up with the next feature update.
  22. Hola @Gary Corley and To reinstall PC Matic or install on a new computer, please follow the below instructions. Reinstall PC Matic or install the program on an additional computer, download and install the program by clicking the link below: https://pcmatic.com/download Once the program is installed, launch the application, and login to run the scan. For PC Matic, you only need to login with the same registered email address , and password as was previously used for the original installation. Do not click on the 'Register' or 'Edit' option or otherwise try to use the license key again. To reset your password click the link below: https://www.pcpitstop.com/support/#/kb/login-issue If you do not receive the link to reset the password in just a few minutes, be sure to check your junk mail folders both on the local email client and also at the online email program. To install SuperShield directly click the link below: https://supershield-files.pcpitstop.com/pcmaticss3.0.24.0-setup.exe Click the link below for a video guide for adding computers. Please let us know if we can be of further assistance. Tx 🤠
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