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  1. Today
  2. Hola @carver and I'm assuming what you're hearing is the fan. Considering it's 3yrs old, you might try using canned air to blow the dust from the cooling system. To do this, power it down and blow into the exhaust, you'll likely get dust bunnies out of the fan. https://www.howtogeek.com/194479/how-to-clean-the-dust-out-of-your-laptop/ Hope this helps, Tx
  3. To start off with up front, I am computer illiterate. My HP laptop is approx 3 yrs old now. Its been a super computer and still performs well. I hardly ever heard it running till the last few weeks. It runs ALL the time now! I cant find anything running in the background and the only time it stops or slows down is when I put it to sleep. Why is it constantly running now? Any help on the matter would great. Thnx
  4. The memory has been running at 3600 18-19-19-39 1.35 since noon with no problems, including completing Windows Memory Diagnostics. Unfortunately, I haven't been able to complete Overdrive to see what difference it makes, but the AIDA64 memory scores are encouraging. ASUS's RealBench has similar problems, displaying a message about being unable to parse system specs which blocks uploads after completing the tests. This seems to have been going on for several years with no resolution. It's frustrating because the score looks good compared to the online database, but that might be partly because other high scores wouldn't upload. At least one of SiSoft Sandra's full system benchmark tests chokes on TRX40 systems, but hopefully this is a recent problem which will be fixed soon.
  5. Yesterday
  6. Hola @Alan Schwartz and You can click on the green shield icon in the lower right corner of the Windows desktop screen by the time display, select Protection Level, then set the Blocking Notification Method to Prompt for Override (Advanced). The SuperShield icon should be in your system tray but it may be hidden by default. ========================================================== To unhide the SuperShield icon, click on the small triangle to the left of the Windows time (clock) in taskbar near lower right corner of the screen and then select Customize. Look for the green SuperShield icon and select the default display behavior as "Show icon and notifications" then click Apply. Once this is completed, SuperShield should always be displayed down the by clock. ========================================================== For Windows 10, Right click the Taskbar and choose settings, then click on Select which icons appear on the taskbar. Change PC Matic Super Shield to On. We recommend that you do not use the Industry Standard level of protection as that may allow your computer to still be infected by malware or viruses. Only SuperShield Protection will give your computer the best protection possible. Open the program in question again, and when the SuperShield blocking screen appears, add the programs to your local white list by clicking on the red "Always Allow" button, PROVIDED THAT YOU KNOW FOR SURE THAT THESE ARE LEGITIMATE PROGRAMS, or add them to the local black list by clicking on the green "Always Block" button to avoid seeing the warning screen for that specific executable. ADVANCED MODE IS ONLY RECOMMENDED FOR THE BRIEF PERIOD OF TIME TO WHITELIST AN ITEM. Please return Super Shield back to it's default "Super Shield Protection" level once the white listing has been completed. If you are not sure that it is a legitimate program please let us know the name of the program or the application you are trying to run and we will investigate the issue further. For a helpful video on how to complete the instructions listed above, please click the link below: Should you need further assistance, our Help Desk is available 365 days a year and can be reached at https://www.pcmatic.com/support/ Tx 🤠
  7. Hola and I'm sorry for what you're dealin with, but I think your best bet is to get a new phone number on a new phone, have the old turned off and change your password on the email account to one she can't guess. You might even go so far as to get another email account. Tx 🤠
  8. PCMatic keeps blocking updates from Grammarly. How do I add it to the whitelist? On my wife's computer, Groove is blocked.
  9. Hi @Bob Gibson Our support team has responded to your help desk support ticket with the steps to resolve the issue. If you haven't seen the email in your inbox, please check your spam/junk folder.
  10. Hi @Gruns We have replied to your email support ticket. If you don't see our email in your inbox, please check your spam/junk folder.
  11. Hey @William Dozier and Here's our publication on this topic. https://techtalk.pcmatic.com/2019/01/22/microsoft-ends-windows-7-support-2020/ Tx 🤠
  12. If I install pcmatic on a Windows 7 computer after January 2020 will my computer be safe without Microsoft support?
  13. Hello , My name is randy. My computer quit and I lost my modem the same week. I have a new HP laptop and a new modem from Frontier, my internet provider. Can't find any account info. Can you help me get going again.
  14. I'm just curious about what kind of rigs are getting the top scores. If they are using LN cooling or are running two Xeons and three video cards, I don't worry about it, but if they are comparable to mine, then it's interesting to try to figure out what's holding mine back. I was trying to figure why the 3960x and TRX40 chipset were getting 10% lower scores than my Core i7-8700k and Z370 in Passmark Performance Test with both running at default settings, and found out that temporarily disabling the Meltdown and Spectre patches resulted in scores 25 percent higher. It didn't make a difference in Overdrive, however.
  15. Last week
  16. Since update to Windows 1809 I cant run PCMatic. Error message says ActiveX control problem, support says OS problem and needs a driver update. Canyt figure out what to do but I need to have it run for the protrction and performance udates
  17. I've no clue how that number is derived. I did ask the developers and they'd said the scores were off for a bit due to a table not populating(I think I remember that correctly, but don't quote me), it's since been fixed.
  18. Hola @ANDREW1965 and You'l need to google your pc make and model number to find out how to get into the bios, but once there, verify teh drive is seen in bios and is set as the primary boot device. Tx 🤠
  19. I forgot the mention that I noticed something about the percents on the Ranking tab. The five individual scores showed 4% each, with no score or percent for Internet bandwidth, and the total ranking showed 20%. Is there any possibility that Overdrive is adding the individual percents to get the overall percent instead of calculating it separately? The 4% calculations are suspect, too, because it seems unlikely that the CPU, RAM, hard drive, and video scores would all fall in exactly the same percent range.
  20. I've seen the black Noctua coolers. Unfortunately, the RAM is too high for either the Noctua or be quiet! coolers. I'll just run the PC without overclocking the CPU and play around with other variables until someone other than Enermax comes out with an AiO pump designed for Threadrippers. My i7-8700k and Maximus X Apex was using RAM designed to fit under heatsinks. I haven't used an AiO since my first one leaked and fried my motherboard three or four years ago.
  22. You've more than done your homework is sounds, but there is good news on the Noctua front, they started making all black stuff. https://noctua.at/en/noctua-introduces-chromax-black-cpu-coolers Here's one build I did with the Noctua cooler, granted I use Corsair LPX ram, the cooler i specifically designed to not obstruct dimm slots.
  23. I checked the QVL before ordering the RAM. That's not the problem. TRX40 doesn't have XMP, and the equivalent DOCP only has an option for 4266,. The problem is that selecting DOCP automatically locks the cores at 4.3 Ghz, which is too much for the H150i. It took me a couple of weeks to deal with driver issues in Windows 10 x64 and I reseated the pump with better thermal paste last weekend, so I'm just reaching a point where I'm ready to experiment with RAM settings. I need to check to see if either the Dark Rock or Noctua's TRX40 cooler will clear the RAM. I've had good results with Noctua heatsinks in the past; the only downside is Noctua's preference for really ugly fan colors. I'm not sure I want to overclock badly enough to set up a custom water loop.
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