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  1. Past hour
  2. I have tried multiple time to get APPROPRIATE support from that site and they are, in a word, USELESS. The best that they do is reply with canned answers athat have nothing to do with my issues. I'll track down the CEO's email address. Maybe he can provide incentive to actually answer the question received.
  3. Today
  4. Hola @TMarkB and All of our product support is done through our Help Desk that can be reached at https://www.pcmatic.com/support/ or now, from within the PC Matic application. Our Help Desk is the official source, and fastest way, to receive support for PC Matic products. Thanks again for your patience and we look forward to getting this fixed for you! Tx
  5. Yesterday
  6. Greetings, I have been having an issue with a professional engineering application not working. This is a personal copy of an application I use for work. I was able to trace it to the PCMatic whitelist blocking the application's attempt to access the internet. I was able to get the app working in the part I needed. However, there are many others. The app's support emailed me a list of all of the places within the app that attempt to access the internet. However, there does not appear to be a place in PCMatic I can add multiple files manually by way of something like a text fil
  7. Last week
  8. Hola @CourtneyMJ and All of our product support is done through our Help Desk that can be reached at https://www.pcmatic.com/support/ or now, from within the PC Matic application. Our Help Desk is the official source, and fastest way, to receive support for PC Matic products. Thanks again for your patience and we look forward to getting this fixed for you! Tx
  9. Hi PC Matic! I keep having this problem that when I want to run anything on PC Matic or if I set up a weekly automatic system check and clean up, PC Matic will not launch... same with PC Matic Super Shield. I have clicked on Run As Administrator, and opened the location, and various other things. I've spent hours on this and trying to get it to launch various ways but nothing will launch it and I like to make sure I run this weekly on all my computers and laptops but nothing. Can you please assist? Maybe the file is corrupted or I am not certain but each week this happens now.
  10. Earlier
  11. I am investing in crypto currency and my question or should I say my inquiry is whether or not this software will protect my personal finances in this particular asset? If not, is PCMatic working on a program that not only blocks and defeats attacks in this particular financial asset but also has 2-3 layer encrypted password and personal identification in order to fully protect me? Just thoughts. I am very dedicated to this asset and I think it is the future of decentralized financial wealth for all of us.
  12. Hola @Ruth Hutson and All of our product support is done through our Help Desk that can be reached at https://www.pcmatic.com/support/ or now, from within the PC Matic application. Our Help Desk is the official source, and fastest way, to receive support for PC Matic products. Thanks again for your patience and we look forward to serving you! Tx
  13. Thanks for the advice. If it can't be fixed, I'll post back on this forum.
  14. Good call Nigsy and thanks for the heads up Tom! Tx
  15. Cheers; @Awesomous Best just to leave it to one forum if you are running diagnostic / removal tools as we may give conflicting information that'll make the issue worse. If you can't get the issue fixed on the other forum please post back.
  16. I posted the link so everyone can see the logs. For example, I believe you have already ran Mbam.
  17. Yes, he's been doing an awesome job but my most recent thing is the browser extension that can't get removed.
  18. FWIW...nasdaq has been helping him here: https://www.bleepingcomputer.com/forums/t/744516/hacked/
  19. Hola @MarkBB and Please forgive me for having overlooked this, I was out on a day trip with the family. I see you've also submitted a ticket to our Help desk, thank you for that. You should be receiving a reply from us shortly. Thanks for your support and patience while we get this rectified with you! Tx
  20. If your little ones play Fortnite, you might get a lil nosier than you already are about the ppl they play with online. https://www.gamingbible.co.uk/news/games-fortnite-is-being-as-a-tool-to-get-children-to-hide-drugs-for-dealers-20210322 "Youth workers are warning parents and Fortnite players that drug dealers are attempting to make young gamers drug mules by offering v-bucks as payment. An article from The Times is shining a light on how certain criminals are offering children rewards for harbouring drugs or delivering packages to customers so they can buy in-game rewards f
  21. Hi; Not sure about PC Matics capabilities but you could try running Malwarebytes: https://www.malwarebytes.com/mwb-download/thankyou/ Just use the free version and run it; see what it throws up. You will need to turn off PC Matic when you run MB as PCMatic will probably block it and MB will see PCMatic as a threat!!
  22. Hello, Last month I got hacked by someone and had accounts logged in to and assets stolen from me. The good people over at another forum helped me (hopefully) get rid of the major malware that got the hacker all my info, but there is a browser extension that won't delete and can't seem to be detected by my anti-viruses. (Malware Bytes, RogueKiller, HitmanPro, just to name a few) Since then, I'm still kind of paranoid to log into accounts on my PC. At the moment, from what I can see, the browser extension is called "yFaceDrive" by "Drive Face" tha
  23. Hola @rjlocal22 and Thanks for your interest in our software, while we currently do not have a vpn offering, it is something we're discussing and considering. All of our product support is done through our Help desk That can be reached at https://www.pcmatic.com/support/ or now, from within the PC Matic application. Our Help Desk is the only official source, and fastest way, to receive info and support for PC Matic products. We look forward to serving your PC protection needs! Tx
  24. I am attracted by the Made In America by Pc Matic. I may switch over to it after my present subscription runs out. But I see no mention of VPN. How come?
  25. Hola @John Trauger and Thanks for your support of our products, we look forward to serving you as well! I've not seen or heard of this, but that doesn't necessarily mean much either. All of our product support is done through our Help desk That can be reached at https://www.pcmatic.com/support/ or now, from within the PC Matic application. Our Help Desk is the only official source, and fastest way, to receive support for PC Matic products. Thanks again for your patience and we look forward to getting this fixed for you! Tx
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