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  1. Today
  2. The new power supply arrived this morning and the PC is up and running using it. However, all the same problems seem to be present. So far, I've seen reboots running memory at anything above 3200 MHz and drives disappearing when the system restarts (but never on a cold boot). I'm restoring the other Windows 10 system now to see if it still gets 'Preparing Automatic Repair', but I'm not optimistc. It looks as though the next step will be to contact ASUS about a motherboard RMA.
  3. Hola @brandon, what were ya reminiscing on that brought ya back here?
  4. Very loooooong time no see!! Not many people hanging in anymore, but we try to keep in going!!
  5. Realise it's been quite a few years since I've last been here, but was reminded of this place, and I figured I'd drop by. To the old timers still left, how ya been?
  6. Hi @McQ I have sent an email with how to resolve this issue. You should receive it in a few minutes. If you don't see it in your Inbox, please check your spam folder as well. All of our support is done via ticket based system, the fastest way to get support is to submit a ticket via https://www.pcmatic.com/support If we can be of further assistance, please don't hesitate to submit a support ticket at the link above.
  7. Yesterday
  8. Last week
  9. I just ordered a new power supply. The current one is four years old, which isn't necessarily a problem, but I've had flaky, inconsistent processing which went away with a new power supply several times. I tried restoring the 'Preparing Automatic Repair' system on a different hard drive with a different connection to the system with the same results, so it's not the hard drive. One of the other drives intermittently disappears when the system reboots, so there are multiple issues going on. The memory is running at 2133 MHz, but if it's really bad, it could still be the problem. I'm going to run memory diagnostics against it when I log off, but the original memory passed the Windows diagnostics at DDR4-3600 even though the motherboard rebooted at least once getting started at that speed. I'll try reinstalling Windows 10 for the system which keeps running into trouble if the power supply doesn't resolve the issues, and then contact ASUS support about the motherboard if nothing else makes a difference. Hopefully, Newegg will complete its research into the memory issues with Corsair and decide to give me a break on returning the memory, unless a new power supply resolves the memory issues and that becomes irrelevant. I noticed that several of the newer power supplies needed USB connections to the motherboard for monitoring or RGB lighting. As it is, my case fans use one of the USB headers, and using a second one for the power supply would leave nothing for front panel USB except a single USB-C port.
  10. It looks like the Corsair Dominator DDR4-4266 isn't stable at non-overclocked speeds. It had been running at 3200 MHz, which is the last non-OC value according to Zenith II Extreme specs, apparently without issues, but one of my operating systems began kicking into 'Preparing Automatic Repair' yesterday. I restored the hard drive from a back full copy and the problem went away. The system would boot successfully several times before reverting to 'Preparing Automatic Repair'. I did CHKDSK, SFC, and DISM disk scans, which found no problems after the drive was restored. Neither did Windows Defender, Malicious Software Removal, SuperAntiSpyware, or Microsoft Safety Scanner, but the problem came back. None of the simpler recommended solutions I found had any effect until I found one suggesting that bad memory could be the cause. I've dropped the memory down to 2133 MHz, half its rated speed, and so far everything seems stable.
  11. Happy birthday...hope you have a good one!
  12. That's what I used, but I was looking for the fastest 4 x 8 Gig kits available on Newegg, so the selection was more limited. It will be time consuming to research the 3600 MHz kits, but I'll also write to the manufacturer first to find out if they guarantee them at their rated speed. Even if they didn't, one 3600 GHz 4 x 8 kit I checked out cost a fifth of what the Dominator DDR4-4266 cost. I'm not sure what you're paying for if it's only guaranteed to work as well as something costing 80 percent less.
  13. Hello All, Experiencing the same issue, Edge Beta Chromium failing. I did not find the SuperShield update online, tried reinstalling lastest version path, same result. Can support send me the 'how to resolve' email? Thanks in advance McQ
  14. If anyone has this on their computer, this is the place we found to get rid of the virus..
  15. Teamwork makes the dream work! Tx 🤠
  16. Hey Steve, It appears I misinformed you above, please forgive me. PC Matic Adblocker is available in the Chrome Web Store and can be found here. This is how you'll get it installed on the new MS Edge. https://chrome.google.com/webstore/detail/pc-matic/okmhneofinpilciglijihehjpaegledb If you're using the new chromium based Edge, you can visit the Chrome Web Store, there you'll be prompted to allow extensions to be installed from it. You'll see a blue button on the right that says "Add to Chrome", this will install the PC Matic Adblocker to the new Chromium based Edge.
  17. Hola @ColoradoSteve and I'm sorry we get to meet under these circumstances, but your situation is becoming something we're hearing about more frequently through our Customer Support team. It's proving to be quite difficult to get these scammer shut down, but we're not giving up the fight! To be clear, and almost without exception(we do occasionally offer support here on the official forums, but try to direct you back to our support team), THE best place for PC Matic product support is https://www.pcmatic.com/support/ We have NO affiliate companies that are contracted to help us support our software, we do that 100% in-house, in America and as a company are very proud of this. That said, it's really hard to know exactly what they've done with and or to your pc once they were able to remotely access it. Many of those remote desktop programs allow things to be done from the other person's side(person remotely controlling) that you'd be oblivious to and no anti-virus program would alert you to the fact that anything untoward is happening. It'd be my recommendation that you find a local computer shop that you feel comfortable with, explain the situation and tell them you'd like to make sure your pc is still secure. This will likely incur a fee. If you don't want to go that route and are comfortable backing your data up on your pc, you can "reset" it for free and start fresh again with a known-clean and secure pc. Should you opt to go the reset route, here's how to perform the reset after you've ensured all data you want to keep has been safely backed up. https://support.microsoft.com/en-us/help/4026528/windows-10-reset-or-reinstall Once that's complete, here are instructions on how to get PC Matic reinstalled. To reinstall PC Matic or install the program on an additional computer, download and install the program by clicking the link below: https://pcmatic.com/download Once the program is installed, launch the application, and login to run the scan. For PC Matic, you only need to login with the same registered email address , and password as was previously used for the original installation. Do not click on the 'Register' or 'Edit' option or otherwise try to use the license key again. To reset your password click the link below: https://www.pcpitstop.com/support/#/kb/login-issue If you do not receive the link to reset the password in just a few minutes, be sure to check your junk mail folders both on the local email client and also at the online email program. To install SuperShield directly click the link below: https://supershield-files.pcpitstop.com/pcmaticss3.0.24.0-setup.exe Here's a video guide for adding computers. I hope this helps and sorry for what you're dealing with, Tx 🤠
  18. Thank you. I think we got it figured out.
  19. I go to what I thought was the PCMatic web page, has your CEO standing on the left side of the page, I have seen this page before. After about 10 seconds, a chat screen pops up and a support rep asks if they could help me. I ask if the shield icon should show up when I bring up Microsoft Edge (my pc is 6 weeks old and it's a win10 machine). She says yes, asks when I loaded PCMatic, doesn't sound like PCMatic was loaded correctly etc.. Then she says she will have a support tech call me, the tech who will be calling me is Eric Edwards. I get a call from Eric, asks me if I could share my computer, I say yes, has me go to www.fastsupport.com, gives me a code to enter and he is in. He wants my pin which I give him. He then proceeds to look at PCMatic, create a Windows restore point, check my system specs (ram, processor etc..). He then runs a "diagnostic" job in the command prompt window which scrolls super fast that you can't see what it's doing. Then it runs for about 2 minutes and the last line says WINDOWS 10 HAS EXPIRED, YOU NEED TO RENEW WINDOWS 10 (which did not sound correct at all!). He says PCMatic is really not doing anything behind the scenes because of this even though everything seems to run just fine with PCMatic. He says you probably has viruses and need to have a Microsoft certified tech clean and update Windows which will cost money to do. He says when you buy a new computer, the Win10 is a trial version for the first month, then you have to pay to update/activate. He then asks me if I have a Microsoft store near by, that I would need to get a hold of them, get a tech etc.. He tells me he can set this up right now with a Microsoft certified company while I am on the phone, get a tech to help me and it would all be taken care of. The company AARAV Technical Support Services Inc will handling it. Now he tells me that we have to use a check instead of a credit card number because of the viruses, wanted me to scan a copy of a check through my printer which mine can't. He proceeds to open a Notepad window and list the prices and then wants me to list my name, address, bank, routing # and account #. At this point I say I have to research this issue some more before I'm going to give him this info (no way) and the conversations ends and I take back control of my machine. I then reinstalled PCMatic, ran a scan, ran a full scan with Windows Defender, rebooted, and change my pin number. Nothing showed up, everything looks fine, but is it? Any thoughts, should I have someone reset Windows 10, restore it from the beginning, run some sort of job to do a deeper scan???
  20. I knew you'd have it all under control
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